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Facebook for the Haters {with Cocktails}

by Abby Kerr

in Uncategorized

About this column

At two different times, my boyfriend’s dad has unknowingly referred to Facebook as Spacebook and as MyFace. If I ever need to laugh, I just call up the memories of him saying this. I love accidentally hilarious misnomers.

But for the past year or so, talk around the web about Facebook has been no laughing matter.

{Author’s Note: If you’re here for the cocktails, keep reading. They’re a little further on into this story.}

Summertime cocktail

Photo by Stewart courtesy of Flickr Creative Commons

Facebook takes a lot of flak.

People grouse about Facebook’s loose-y goose-y privacy settings {I’ll admit, the frequency with which it shakes things up is annoying}. I even saw a Tweet this week that accused Facebook of being “patriarchal.” I see lots of whining in blog posts and on Twitter about how people just don’t get Facebook. {Yet they get Twitter?} Facebook haters say they have better conversation over on Twitter.

“Well,” — to quote Chris Farley’s “in a van down by the river” character from SNL‘s days of yore — “la dee friggin’ da!”

Today I’m taking a stand which I guess is, apparently, renegade in the world of social media.

I love Facebook.

And not because I discovered it way back when I was kid and have “grown up with it.” I did not. I’ve been on Facebook for only a couple years now, starting out with a personal page to connect with offline friends and family only, and adding on business pages first for my now-closed shop and later for Abby Kerr Ink.

I love Facebook because I’ve found genuine cameraderie and meaningful conversation there. To me, my interactions there feel more personal than on Twitter or LinkedIn. {Don’t get me wrong — I definitely dig Twitter. LinkedIn, I could take or leave.}

Reframing Facebook For the Haters {and the Wannabe Lovers}

I understand why you might be a Facebook hater. Or a JNGF-er {Just Not Getting Facebook}. {Yes, I said effer.} Facebook isn’t all that much fun when you’re just looking at it in a literal sense: as a cold, bland interface where you have to remember to remind people that you’re still here, and try to tempt them to do business with you without annoying them.

And it gets really repetitive when you’re just talking about selling your stuff all the time. Or trying to make meaningless small talk sound engaging and natural because you think that’s what you’re supposed to do with social media.

I use a fun metaphor to reframe Facebook for myself. Maybe this’ll work for you, too.

Every time I log onto Facebook, I imagine myself meeting face-to-face with the people who have already said yes to me. At the time I’m writing this post, that’s 162 people who have “opted in” to my Facebook page through the Like button. That means they have lent me their ear — or actually, a moment on their News Feed — and if I want to keep their attention and create a relationship that may lead to something even better for both of us, then I’d better make their interactions with me worthwhile.

So each time I go to make a Facebook Status Update, I pretend I’m leading a workshop on an area in which I have expertise. Somedays, the workshop is about copywriting, or indie retail, or the creatively entrepreneurial lifestyle, or naturally niche-y marketing. These are topics I love, am passionate about, and have good shareable experiences within. And I pretend that my Facebook page “likers” have chosen to join me for a workshop today on one of those topics. So every time I post something on Facebook, it’s as if I’m delivering a soundbite from the workshop.I’m teaching, not just talking. I’m looking for a way to connect what I want to share with my right people to an immediate need or an urgent desire of theirs. And I make sure that it’s something short, actionable, inspiring, and worth the time it takes to read and act on it.

Yes, I really pretend I’m leading a workshop when I update on Facebook. {You can giggle at me next time I post something.} It works for me. My imagination transforms a social media tool that can feel a little cold into something that feels totally personal and totally possible of inspiring life transformation with every update.

If that’s too corny for you, feel free to pass it by. But I have a feeling this will help someone.

Are you doing it wrong?

Only if you’re not enjoying it. And only if no one {or hardly anyone} is interacting with you. If you’re speaking in a way that resonates with your right people on topics they care about, they will respond. If they’re not responding, it might be because it sounds as if you’re updating for your own benefit, not theirs. But sometimes you have to ask them to respond. As in, what do you guys think? Or, anyone disagree with me? Or, feel free to share your favorite resource here.

What if my right people don’t get Facebook?

Educate them! Reframe Facebook for them. Don’t just say, “Find us on Facebook for updates.” Say, “Find us on Facebook for daily decorating tips and monthly contests” or “Connect with me on Facebook, where every day I give away one of my insider tips for rocking social media.” Give them an idea of what they’re missing if they don’t find you on Facebook. Be explicit. Appeal to your right people’s desire to be in the know, astute, savvy, and empowered. Don’t underestimate the “what’s in it for me?” factor. Give them something juicy that can help them improve their lives right now.

And at the end of the day, if you just can’t get them on Facebook, so be it.

Here come the cocktails.

Depending on your market, not all of your right people will be on Facebook or will want to be. That’s okay. No one should rely on any one social media network for all of their marketing efforts. After all, if you were throwing a little cocktail gathering along with this imaginary workshop, you wouldn’t just serve olives, would you? You’d put out some cheese and crackers, some stuffed mushrooms, maybe some prosciutto and melon. You’d pour some cocktails. {By the way, if you throw this gathering, please invite me. And make mine an Amaretto Sour.}

So keep giving those already in your Facebook following those imaginary workshop soundbites. And pass the prosciutto.

{ 24 comments… read them below or add one }

David Crandall July 1, 2010 at 6:17 pm

HEAR! HEAR!!!

I’m so tired of the “I hate Facebook and you should too” bandwagon. I love it! I love being able to connect with long lost friends when no other medium has provided me a way to do so. I’ve rekindled some really old friendships and made stronger connections with people that otherwise I might not have.

I think it’s just another hate-bandwagon that is going around. Anything popular eventually gets one. Maybe if I’m lucky, I’ll be big enough one day to get my own hate-bandwagon. Oooh!!!!

Great post!

Reply

David Crandall July 1, 2010 at 2:17 pm

HEAR! HEAR!!!

I’m so tired of the “I hate Facebook and you should too” bandwagon. I love it! I love being able to connect with long lost friends when no other medium has provided me a way to do so. I’ve rekindled some really old friendships and made stronger connections with people that otherwise I might not have.

I think it’s just another hate-bandwagon that is going around. Anything popular eventually gets one. Maybe if I’m lucky, I’ll be big enough one day to get my own hate-bandwagon. Oooh!!!!

Great post!

Reply

Abby Kerr July 2, 2010 at 12:22 am

Hey, David! —

Glad this one worked for you. It stings a little to see so many people dissing a social media network where I personally find so much value — and try to bring value TO. But if anyone doesn’t *want* to be on Facebook {or any other social network}, they shouldn’t be!

— Abby

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Abby Kerr July 1, 2010 at 8:22 pm

Hey, David! —

Glad this one worked for you. It stings a little to see so many people dissing a social media network where I personally find so much value — and try to bring value TO. But if anyone doesn’t *want* to be on Facebook {or any other social network}, they shouldn’t be!

— Abby

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Cassandra July 2, 2010 at 3:05 pm

I’ve toootally been doing it all wrong. Is it safe to say that I don’t get much personal enjoyment out of Facebook because it’s filled with so much about stuff or people I don’t care too much for? I think so, and that it’s possibly time for a readjustment in all settings and preferences and a serious look at how I use it and what I’m communicating and why.

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Cassandra July 2, 2010 at 11:05 am

I’ve toootally been doing it all wrong. Is it safe to say that I don’t get much personal enjoyment out of Facebook because it’s filled with so much about stuff or people I don’t care too much for? I think so, and that it’s possibly time for a readjustment in all settings and preferences and a serious look at how I use it and what I’m communicating and why.

Reply

Abby Kerr July 2, 2010 at 5:43 pm

Hey, Cassandra —

Yep, I would say if you’re not digging it on a social networking site and not getting value out of it, then definitely reassess how you’re using it and with whom you’re interacting. Sometimes a good Unfriending or Unfollowing {in the case of Twitter} is called for!

— Abby

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Abby Kerr July 2, 2010 at 1:43 pm

Hey, Cassandra —

Yep, I would say if you’re not digging it on a social networking site and not getting value out of it, then definitely reassess how you’re using it and with whom you’re interacting. Sometimes a good Unfriending or Unfollowing {in the case of Twitter} is called for!

— Abby

Reply

Laurie July 2, 2010 at 7:24 pm

Great tips. I am easily discouraged by the very few comments I get when I post. I knew I needed to make some changes, but didn’t know where to start. I see other retailers getting “comments” and “likes”, but haven’t had the time to dissect their posts to see if I can identify the elements I’m missing. I also have a lot of high school & college students who are fans of EVERYTHING that comes down the road AND have a million friends, so I think my posts get lost on their walls. Crazy kids! Thanks for giving me a starting point.

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Laurie July 2, 2010 at 3:24 pm

Great tips. I am easily discouraged by the very few comments I get when I post. I knew I needed to make some changes, but didn’t know where to start. I see other retailers getting “comments” and “likes”, but haven’t had the time to dissect their posts to see if I can identify the elements I’m missing. I also have a lot of high school & college students who are fans of EVERYTHING that comes down the road AND have a million friends, so I think my posts get lost on their walls. Crazy kids! Thanks for giving me a starting point.

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Brett Hatfield July 3, 2010 at 1:49 am

Well Done Abby!!! Bravo! I met you a while back through Cori and have been waiting patiently for this delicious site to arrive, and delicious it is. Fantastic information and a very lovely site indeed. I’m so pleased to see quality of this nature with a friendly personality behind the good stuff.

I’ll be back to get caught but do please keep up the good work!

P.S. I think you have spoken well for Facebook and the bit about your boyfriends Dad getting the two mixed up is absolutely hilarious.

Reply

Brett Hatfield July 2, 2010 at 9:49 pm

Well Done Abby!!! Bravo! I met you a while back through Cori and have been waiting patiently for this delicious site to arrive, and delicious it is. Fantastic information and a very lovely site indeed. I’m so pleased to see quality of this nature with a friendly personality behind the good stuff.

I’ll be back to get caught but do please keep up the good work!

P.S. I think you have spoken well for Facebook and the bit about your boyfriends Dad getting the two mixed up is absolutely hilarious.

Reply

Jan Brockway July 3, 2010 at 3:24 pm

Bravo: well said. I’m going to really take these words to heart when I stare at FB, grind my teeth, and try to figure out what new to say. I’m one of those “I don’t get it” people. As soon as I learn what something means or how to do it, things change (as in, I finally got the difference between friends and fans… and now they’re gone). And, I don’t get all the useless chatter (but appreciate the good stuff). Anyway. How do you feel about simply using your FB page to link to your blog post? I’ve heard that people who regularly keep up with blogs don’t necessarily keep up with FB, and vice versa. Is it cheating?

Reply

Jan Brockway July 3, 2010 at 11:24 am

Bravo: well said. I’m going to really take these words to heart when I stare at FB, grind my teeth, and try to figure out what new to say. I’m one of those “I don’t get it” people. As soon as I learn what something means or how to do it, things change (as in, I finally got the difference between friends and fans… and now they’re gone). And, I don’t get all the useless chatter (but appreciate the good stuff). Anyway. How do you feel about simply using your FB page to link to your blog post? I’ve heard that people who regularly keep up with blogs don’t necessarily keep up with FB, and vice versa. Is it cheating?

Reply

Abby Kerr July 3, 2010 at 4:56 pm

@Laurie — Hey, lady! Good to see you here. Glad to hear that you feel this post gave you a starting point for further rocking out your Facebook page. What I try to focus on is out of every 10 updates I make, I keep 8 of them totally focused on how my “Likers” can apply this info — tips, resources, questions to stir their own exploration. And then 2 of my updates are more personal: what I’m working on, what music I’m listening to. I’m sure you can think of how to adjust this for your B&M store. You could tweak what you’re currently doing with this approach and see how it works for you. Hope 3rd Quarter is off with a bang!

@Brett — Hey, Brett! It’s so good to see you here. So glad to hear you like what I’m doing here and I look forward to creating more great stuff for people to learn more and be inspired by. Please let me know what topics you’d like to see explored. :)

@Jan — {I love the mood and color palette of your website.} So you’re one of the JNGF-ers, huh? ;) My first question for you is, do you have a separate business page for Pomegranate — as in, separate from your personal page? If not, that’d be the way to go because you don’t necessarily want all of your customers and fans to see your personal updates, etc. And to answer your question about using FB to announce your blog posts — no, that’s a stellar idea! I personally announce all of my blog posts on the Facebook page for Abby Kerr Ink. Not everyone who reads my blog *subscribes* to it by RSS or email, yet if they’ve opted in to my Facebook page, I’m assuming they’re interested in blog updates. {That’s okay to assume, right?} As business owners, we have to remember that while our biz is one of the top things on OUR minds at all times, it’s NOT that way for our customers. We need to keep putting ourselves in front of them *once they’ve opted in* to receive updates from us. And honey, hitting that Like button on your FB business page is definitely an opt-in. {They can always Unlike the page for themselves if they get tired of it. That’s on them.} So nope, highlighting content from your blog on your FB page is most definitely *not* cheating. It’s smart! Hope this helps. :)

Reply

Abby Kerr July 3, 2010 at 12:56 pm

@Laurie — Hey, lady! Good to see you here. Glad to hear that you feel this post gave you a starting point for further rocking out your Facebook page. What I try to focus on is out of every 10 updates I make, I keep 8 of them totally focused on how my “Likers” can apply this info — tips, resources, questions to stir their own exploration. And then 2 of my updates are more personal: what I’m working on, what music I’m listening to. I’m sure you can think of how to adjust this for your B&M store. You could tweak what you’re currently doing with this approach and see how it works for you. Hope 3rd Quarter is off with a bang!

@Brett — Hey, Brett! It’s so good to see you here. So glad to hear you like what I’m doing here and I look forward to creating more great stuff for people to learn more and be inspired by. Please let me know what topics you’d like to see explored. :)

@Jan — {I love the mood and color palette of your website.} So you’re one of the JNGF-ers, huh? ;) My first question for you is, do you have a separate business page for Pomegranate — as in, separate from your personal page? If not, that’d be the way to go because you don’t necessarily want all of your customers and fans to see your personal updates, etc. And to answer your question about using FB to announce your blog posts — no, that’s a stellar idea! I personally announce all of my blog posts on the Facebook page for Abby Kerr Ink. Not everyone who reads my blog *subscribes* to it by RSS or email, yet if they’ve opted in to my Facebook page, I’m assuming they’re interested in blog updates. {That’s okay to assume, right?} As business owners, we have to remember that while our biz is one of the top things on OUR minds at all times, it’s NOT that way for our customers. We need to keep putting ourselves in front of them *once they’ve opted in* to receive updates from us. And honey, hitting that Like button on your FB business page is definitely an opt-in. {They can always Unlike the page for themselves if they get tired of it. That’s on them.} So nope, highlighting content from your blog on your FB page is most definitely *not* cheating. It’s smart! Hope this helps. :)

Reply

Brett July 3, 2010 at 4:59 pm

Just popping in to say that I love your blog Laurie! I’m so pleased I found it and want you to know that it is awesome…

I’ve added it to my list of follows for sure ~ keep up the good work Ms. …

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Brett July 3, 2010 at 12:59 pm

Just popping in to say that I love your blog Laurie! I’m so pleased I found it and want you to know that it is awesome…

I’ve added it to my list of follows for sure ~ keep up the good work Ms. …

Reply

Brett July 3, 2010 at 5:01 pm

Thanks for the prompt reply Abby and will do on the topics! Have a lovely day and thanks for letting me look around a bit to find some great folks!

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Brett July 3, 2010 at 1:01 pm

Thanks for the prompt reply Abby and will do on the topics! Have a lovely day and thanks for letting me look around a bit to find some great folks!

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David Crandall July 6, 2010 at 7:17 pm

Inspired by you, I got on my soapbox for a moment about the hate that Twitter and Facebook have taken lately:
My Soapbox

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David Crandall July 6, 2010 at 3:17 pm

Inspired by you, I got on my soapbox for a moment about the hate that Twitter and Facebook have taken lately:
My Soapbox

Reply

Abby Kerr July 6, 2010 at 11:27 pm

@David – Yessss!!!!!!! Just read your stirring post and left my thoughts there.

— Abby

Reply

Abby Kerr July 6, 2010 at 7:27 pm

@David – Yessss!!!!!!! Just read your stirring post and left my thoughts there.

— Abby

Reply

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