Voice Notes is an every-Friday feature. We take you inside the online brand presence of a business owner we think you should know — through a dozen evocative sentence-starters.

Abby (Chief Voice Bureau Officer) says:

When I met Melissa Black about a year and a half ago on Twitter, I had an inkling I’d met my administrative match. As a detail-obsessed person, my client’s experience is very important to me, and I knew that as I shifted from a freelancer model into a boutique digital agency, I’d need someone as detail-attuned as I am to (wo)man the entrance, so to speak. Enter Melissa. There’s no one I’d rather have as the Voice Bureau‘s own Virtual Concierge. If you send us a note through our Contact page, or become a client of ours, you’ll get to know her, too. But you don’t have to wait until then. Here she is, in her own words.

Melissa Black, Virtual Concierge

Melissa Black is Virtual Concierge at The Voice Bureau.
You can also find her at Black Ink VA.
Facebook: Black Ink VA; Twitter: @BlackInkVA; Google+: Black Ink Virtual Assistance

My top 3-5 Voice Values are:

Innovation, Helpfulness, Power, Playfulness, Love. (Note: Discover your own Voice Values when you subscribe to The Voice Bureau’s Insider Stuff e-letter. Look for the sign-up box in the upper righthand corner of the site.)

Personality typing? Why, yes:

My Myers-Briggs type is INFJ (“The Protector” or “The Foreseer Developer”). I’m a Sagittarius.

I do the work I do because:

It’s immensely satisfying for me to have a part in helping business owners execute their operational and creative visions, and watching it all grow and take shape.

One thing I know for sure about my Right People is:

They are respectful — of me, others, and themselves.

If I could invite 3 people to dinner to give me their take on my work in the world, I’d invite:

Steve Jobs, Katharine Hepburn, Eleanor Roosevelt.

The best compliment I’ve ever received from a client is:

“Thank you, Melissa. You totally get me already.”

The truest branding advice I’ve ever heard is:

“People don’t buy what you do — they buy why you do it.” — Simon Sinek

I knew I’d arrived in the middle of my entrepreneurial ‘sweet spot’ when I:

Began receiving referrals from some of my Right People to work with their Right People. It showed me that the work we did together was valued by them, and that I had identified the perfect mix of my right people and right work.

One color I wish was in my visual brand but isn’t (yet) is:

An orangey-red, like chili powder.

My favorite question to ask people is:

If money was no object, what would you be doing with your time?

I can never get enough:

Red Rooibos tea. Hugs from my nephews. My husband’s blue eyes.

The next big business challenge for me is:

Developing our products.  I have a few ideas percolating that I know will turn into valuable resources for our clients. The challenge will be designating the time to develop them.  I know that the key is doing what I tell my clients to do: block off the time on the calendar!

In the comments, we’d love for you to:

Say hi To Melissa. What would you like to ask her about balancing the operational and the creative in your business? She’ll be watching out for your comments.