About this column
Chris Anthony from DelightSpecialist.com
In this tenth {tenth!} episode of the Creative Solopreneur Podcast, I chat with Chris Anthony, The Delight Specialist. I can’t recall exactly when or how I found my way to Chris’s site, but I was immediately impressed with the fact that he helps small business owners improve their customers’ experience of their business. And his focus on helping his fellow solopreneurs find delight in their daily lives has definitely made an impact on me.
Here are the terrific people and things mentioned in our conversation:
- Naomi Dunford, IttyBiz {I’m starting to wonder if I’ll ever do an interview in which Naomi isn’t mentioned}
- Mr. Magorium’s Wonder Emporium – this is a movie that Chris loves
- Marshall, Michigan – a place that understands delight
- World-Changing Writing Workshop – Pace Smith and Kyeli Smith’s awesome-packed program {I can vouch, though this is not an affiliate link}
Listen in as Chris shares about his personal journey through depression and to entrepreneurship {including the question Naomi Dunford asked him that changed everything}; what is user experience design; Walt Disney’s philosophy on “plussing it”; plus his responses to listener questions from Kriszia Vengua and Skaja Wills.
Right click here and select Save Link As to download the podcast to your hard drive, or left click to play in-browser.
P.S. Chris will be available in the comments to answer your questions, so ask away.
P.S.S. Be sure to listen all the way to the very end of the audio, as Chris has a special message for listeners that comes once I’ve started the “outro.”
Hello, you.
{ 2 comments… read them below or add one }
An excellent interview! Thank you for including my question, too. Chris’ answer was thoughtful and made a lot of sense. :)
Hey, Skaja! Thanks for tweeting a question. Wanted to expand a bit on what Chris and I discussed regarding what you asked and share more of my personal POV.
I would say that I only like to use delight in the right spirit {not out of coercion or guilt}, and if I know I’ve wronged a client in some way or disappointed a great client, I’m more than happy to go to the moon and back to resolve the situation! But if the customer is not a great fit, as Chris discussed in the interview, and you feel you’ve made adequate reparations and they’re still not happy, I wouldn’t waste my delight-ability! :)