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This is Part 2 of a 10-part series on the Start-Up Mix, which is the selection of goods a retail store orders prior to opening its doors. Why a 10-part series instead of a quick list of tips? Because as you’ll come to see, the start-up mix is pretty crucial to a store’s success in its first few months of business. And as you may able to see from looking around your town, the first few months are a pretty crucial factor in whether an indie retail shop thrives or fails.

Missed Part 1? Find it here.

Here’s the second principle of assembling a strong start-up inventory mix:

Establish a budget for your start-up inventory.

Independent specialty store owners need to learn how to budget for inventory early.

Photo by zzzack courtesy of Flickr Creative Commons.

Ew. The B word. Learn to love it if you want to stay in business.

Why do you need a budget in independent retail, this niche-y enterprise that’s part art, part business, and part psychology experiment?

Because undoubtedly, independent retail is one of the riskiest business models out there. You have to invest up front in the hopes that someone will buy what you’ve selected. All that merchandise sitting on your local indie shop’s sales floor? It’s all risk. And in many cases, it’s debt, as so often small retail is funded by credit cards or second mortgaged homes. Most Americans who dream of opening small shops simply don’t have the discretionary jack on hand to fund them adequately. Truly, small retail is a business where you have to build it and hope they will come.

Put it this way: how much can you afford to lose if it goes bust and you sell nothing? Got that number? Good. That’s your start-up budget for inventory.

Not saying the worst will happen, but if you live without rose colored glasses you see how often it does happen in indie retail. A great little shop opens its doors — sometimes even to terrific fanfare — and within a year or two it’s closing up shop. And you betcher bottom dollar that every starry eyed new shop owner thought his shop would be the exception. Homie don’t play. {Homie being the economy, the fickle nature of consumerism, a natural disaster in your town.}

OK. Don’t blow my budget. Check. So how much do I buy?

Here’s the bottom line: a good measure of a store’s financial health is sales per square foot. Most retailers that I’ve worked with start calculating this after they’ve been open for a year. But if you can invest in start-up inventory with this measure in mind, you’ll be ahead of the curve.

Here’s a ballpark. Ideally, your store should sell at least $200 per square foot each year. This means that if your store is 1000 square feet — this includes your sales floor, your storage space, your cash wrap area, your restroom, etc. — then theoretically you need to sell at least $200,000 of product at retail each year to not just cover expenses comfortably, but to pay a small staff and yourself and have enough cash to reinvest in new product each season.

Get that? $200 per square foot x 1000 square feet = $200,000 of retail sales.

{Note: Some retailers calculate this number based on their square feet of selling space alone. But I’ve heard that you should include all of your square footage, because, well, you’re paying for rent and utilities on that square footage, too!}

Consider that wholesale prices {what you, the shop owner, pays for merchandise} are roughly half of retail prices {what your customers pay you to take said merchandise home}. So if you need to sell $200,000 at retail, you need to invest roughly $100,000 in product over the course of a retail year.

And remember how I said at least $200 of sales per square foot? Really, that’s on the low end of a store being “okay” financially. Truly successful retail stores sell $350 or more per square foot each year!

Let’s do the math again. $350 per square foot x 1000 square feet = $350,000 of retail sales. At wholesale, your merchandise will cost you roughly $175,000 over a year.

You might be thinking {laughingly}, I don’t need my store to make $350,000 a year! I’d be happy to make $40,000!

Would you be surprised to know that it takes over half a million dollars a year in retail sales for a shop owner to take home $40,000 a year {pre-tax}?

A retail shop that brings in only $40,000 a year in retail sales {I’m talking before taxes} isn’t making anybody a living. It’s a hobby.

More on this in future posts in this series.

Anybody gulping yet?

Note: you should not buy all of your inventory for the whole retail year before you open your doors. You’ll learn so much about what sells and what sits and what your customers {your right people} are looking for only after opening your doors. So before you open, spend only a quarter or maybe even one-fifth of your total year’s inventory budget. Remember that retail is a seasonal business. Customers look at your store in terms of Winter, Spring, Summer, and Fall {otherwise known as 1st, 2nd, 3rd, and 4th Quarter}. To some degree depending on your store’s niche, they expect the feel of the store and its merchandise offerings to reflect the change of seasons — i.e. holiday items during 4th Quarter, maybe some gardening-oriented merch in the Spring, Fall clothes in the Fall.

Once your store’s been open for a year, you can begin to calculate the quarterly volume of your sales. For instance, what percentage of your yearly sales are accounted for by 1st Quarter sales {January – March} versus 2nd Quarter {April – June}? After a couple years, you’ll notice a pattern. Perhaps you’ll find that your 4th Quarter sales account for 30% of your yearly sales. Perhaps not. In any case, once you have those figures, you’ll be able to make projections and decide how much inventory to purchase for each quarter. Until you know that, though, you can plan for a fairly even quarterly budget split for your first year of business: in other words, if you’re working with a budget of $100,000 for inventory, plan to spend about $25,000 for each quarter, starting with whatever time of year it is when you open your store. For example, if you’re planning to open in October, you only need to worry about $25,000 worth of merchandise to get you through those first three months {4th Quarter}. {If your shop is located in a tourist area that is virtually un-trafficked during one quarter, though, you won’t want to invest as heavily in merch for that quarter. Use common sense to guide you until you’re able to actually track patterns.}

Here’s a formula that will help you roughly apportion your spending across high, middle, and lower-end items. You can look at this breakdown quarterly or yearly. It works both ways.

A nice start-up balance might look like the following:

About 15% of your budget should be spent on high end/aspirational items.

About 50% of your budget should be spent on mid-priced items.

About 35% of your budget should be spent on lower-priced, “grabbable,” gift-y, pick-me-up items.

This ratio will vary depending on the type of merchandise you offer {only jewelry? children’s apparel? gardening supplies?} and on whether your merchandise mix skews more high end or low end, but in general, this is a good ratio to work from if you’re aiming to carry a mix of price points.

Lots of math here. And I’ll tell you — this kind of information is not readily accessible in the boutique industry. Sometimes it seems that retailers would rather talk about anything but money. In my observation — and this should come as no surprise — the most successful, longest lasting retailers I’ve observed have their eyes on the money continuously.

Newbie and aspiring retailers, is this inventory budgeting breakdown helpful to you?

Active retailers, do you use formulas similar to this to plan for your own inventory buying? What do you do differently?

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This post is dedicated to Izzy. And to you, if you find I’m speaking to you, too.

Creative entrepreneurs need the courage to dream big.

Dream big, little i. Dream big

The other day I received a personal email from Izzy {not her real name}, one of my readers and Inklings subscribers. She wrote to me in response to a post where I asked readers to let me know what is challenging about finding the voice of your business. Izzy is a hot luminary of a creative person — I know, I’ve seen her work. But she isn’t believing that so much of herself these days. Here’s an excerpt of her email to me, used with her permission:

What if you are simply having trouble getting up the courage to follow your dream? Finding your voice is, of course, key, but what if you’ve lost your motivation and have fallen silent? Maybe there are more of us out there who need a clear answer to that first, before we confidently climb on the rooftops and summon our “peeps”. i know i do.

Here’s what I noticed about Izzy’s short letter: the last sentence of it.

i know i do.

I’m all for non-traditional use of lowercase {as in the e.e. cummings tradition}, but what strikes me about Izzy’s use of it is that she only uses it when she’s referring to herself. She uses standard punctuation everywhere else but for ‘i’.

Why?

I’m no pop psychologist {well, okay, sometimes I am}, but I think it has to do with the Little ‘i’ Complex that so many of us suffer from.

So often I think the most daunting part of “coming out” as a creative entrepreneur — finding your voice, calling in your right peeps, doing your thing — is getting over the feeling of littleness.

i don’t matter.

i’m not good enough.

i suck.

i’m not a risk-taker.

i don’t know who i am right now.

i couldn’t stand to fail.

i’m not sure i even want to do this.

Sound familiar? It does to me. {How do you think I wrote this?}

The truth is, we are all little i’s. But some people have attracted more Big I — influence — than others, so that makes them seem and appear bigger than than the rest of us little i’s . But stripped of that — because influence and popularity can be fleeting —  those Big I’s are just little i’s, too. They doubt themselves, too. They question their talent and their ability to appeal to their right people, too.

What if your entrepreneurial mentor or creative idol told you she felt like a little i most days? What would you tell her?

On bad days,  I feel like a teeny-tiny little i. I feel too little to do the things I want to do. I’m not enough. I’m not equipped. I’m not super magically spiritually infused with the essence that people are attracted to. Or so I tell myself.

Heck, I’m even scared this post isn’t doing justice to Izzy’s email. That it isn’t tapping into what we really need to talk about. That you’ll stay silent because I haven’t reached you where you need to be reached. That you’ll stay scared.

But I’ve got big vision. Cinematic big. It rolls in the background of my little i-ness like a crackly spooled black and white movie reel. It reminds me that a little i like me can do big work, too. We can start wherever we are. We can touch one person. We can create one tiny thing. We can dare to capitalize ourselves.

Do you find yourself feeling like Izzy feels? How do we get over this enough to even envision ourselves capitalized?

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This post is part of an ongoing series called Letters To a Young Retailer, which explores basic issues related to the start-up and running of an indie retail specialty shop. This series follows my work with Augusta, a retailer in her first year of business. Augusta is real. Her shop is in the Midwest. Some details have been changed to conceal her identity.

A small retail store's start-up inventory mix is crucial to its early success.

Photo by lilita.mitrofanova courtesy of Flick Creative Commons

This is Part 1 of a 10-part series on the Start-Up Mix, which is the selection of goods a retail store orders prior to opening its doors. Why a 10-part series instead of a quick list of tips? Because as you’ll come to see, the start-up mix is pretty crucial to a store’s success in its first few months of business. And as you may able to see from looking around your town, the first few months are a pretty crucial factor in whether an indie retail shop thrives or fails.

Q: Help! I’m sitting in the middle of a pile of catalogs trying to figure out what the heck I’m doing. My shop is opening in about 10 weeks and I still need to get more inventory. I have a clue as to what I want to order, as in, I know what style I like and what types of things I want to carry, but I have no idea how much to order. Do I order one of everything I like? Do I take a chance on something not selling and order 10 of them? Is there some kind of formula for figuring out how much a little retail store like mine needs in inventory?– Augusta

A: What you’re talking about is the start-up mix, more commonly referred to as your start-up inventory. Yes, it’s important. Yes, you want to try to get it as “right” for your store as you can. Yes, it’s easy to mess up. Yes, new retailers waste a lot of money trying to get the mix right. And yes, if you’re not concerned at all about getting it right, it’s easy to get a little too footloose and fancy free and start buying like crazy before you have a clue as to who your customers are and what they’ll really buy from you. Unfortunately, retail is a wily and unpredictable industry, so your decisions about what to sell can only take you so far. As I often tell my retailer clients, retail is part art, part business, and part psychology experiment. It will be that way on the day you open your store and so it will be on the day you close or sell your store.

A retailer’s start-up inventory mix is incredibly important to establishing a new shop’s reputation.

The inventory you open with tells customers a story about what type of store this is and what their expectations should be. Open with a bunch of gifty junk under $20 and people in a certain market will think this is all there is? I’m not even going to bother to come back. Open with a heavy concentration of high end furnishings and you have impressed some but have priced out and intimidated others.

Most specialty retail stores need a mix of price points across all categories of their merchandise mix.

In other words, if you’re selling soaps, you may want to offer three different price points. Maybe a beautifully wrapped triple French-milled $14 bar of soap, a nice chunky handmade organic $8 bar of soap, and a $4 vegetable oil soap in a nice range of fragrances.

Except for stores whose niches are in and of themselves very high end {think Chanel} or very low end {think highway rest stop gift shop}, the rest of us should aim to mix it up when it comes to price points.

The ideal price mix for most mid- to high-end specialty shops is a base of nice quality, well designed mid-priced items that have wide appeal within your niche, mixed with a smattering of low-end and high-end offerings. What constitutes mid-price? Depends on your niche. If you sell mostly home decor/gifts/furnishings, then “mid-price” means items to be priced for retail {i.e. for sale to your customer} in the $25-$75 dollar range. If you sell mostly furniture, your mid-price point is going to be skewed higher.

But a range of price points alone is not the only guidepost new retailers should go by when ordering their start-up mix.

Fortunately, there are some smart principles that seasoned retailers can impart to you to give you a better shot at a stellar start-up mix. We’ll start with one today.

Go niche-y early, intentionally, & vigorously.

In my world, nichification is every bit as important for independent retail stores as it is for any other type of creative enterprise. As a store creator, you simply have to understand who you’re trying to attract.

Know your shop’s intended niche before you open. Make sure you know it, see it, and feel it inside and out before you start to buy. Unless you are ruthlessly intuitive in your decision-making style, “winging it” and “figuring out what you like as you go along” is not a good way to hone one’s merchandise mix. In retail, there are no returns or exchanges, so whatever you buy from vendors, you must keep and try to sell. Aim to minimize mistakes.

Mistakes will happen. You’ll feverishly unpack your first shipment from a vendor only to realize that the item that looked so tempting and on-trend in the catalog looks like a piece of junk in person. {You can try to take it up with the vendor for “quality not as expected” or “misrepresentation in catalog,” but good luck with that.} Don’t beat yourself up. It happens to every indie retailer.

Here are some questions to help retailers nichify their offerings from the start.

Understanding your store’s mission, identity, and retail concept is key to understanding how to fill the store.

  • What is your shop’s vision?
  • What experience does your store exist to deliver to customer?
  • What are the values behind your business?
  • Who is your ideal customer, your right person?

Your store must fill a niche in the marketplace that is not currently being filled. You can think of the marketplace as your county, your city, your township, or your neighborhood, depending on local population and how saturated the area is with places to shop. {For my store, THE BLISSFUL, I thought of my local marketplace as all of my county, but extending beyond into neighboring counties, as we had lots of customers who regularly drove 30 minutes to 1 hour to shop with us.} Even if there are other shops in your area with a similar concept {i.e. another urban men’s apparel store, another organic prepared food shop, another European boutique}, your niche must set you apart from the others very clearly and definitely.

You must identify what your store’s niche is, what will be included or umbrella-ed under that niche, and what will be left out. {EX: You might decide you’ll sell baby clothes, but nothing over a size 24 months.} Then you mustn’t stray from it when you’re shopping for your start-up mix.

There’s more to come in Part 2. {The next 9 parts will be briefer than this one was.}

In the comments, I’d love to hear from seasoned retailers about the idea of going niche-y in your offerings from the start. If you’ve known me in my boutique life, you know I’m all about honing in and creating a strong retail concept. Don’t totally agree? Do tell! Think I’ve got the right idea? Preach along with me! {Non-retailers are welcome to jump in, too.}

Want to go more in-depth with this idea of nichification? I offer a free 10-part e-Course called Creating a Truly Irresistible Niche. It helps you journey step by step through the process of connecting with your perfect niche, then connecting outward to share it with your right people. The course is yours when you sign up for Inklings, my weekly-ish e-newsletter, in the righthand sidebar of the site.

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My readers riffed so well in my last survey of them, I'm coming back for more.

Photo by Valentin.Ottone courtesy of Flickr Creative Commons.

In yesterday’s post I shared the results of my very first reader survey. {Seriously, did you see that gorgeous monkey in the hammock?} I wanted to take the pulse on which info product idea of mine sparked the most interest in you. The answer came through nice and clear — love it when that happens, don’t you?

The first product you want to see from me is the one that’ll help you find and own the voice of your business.

And to that I say — let’s do it. Let’s go. I like it, I’m ready, and I’m excited. And I’m glad to hear you are, too!

Here’s what I’m thinking:

This product — the big mama piece of it — will be an e-book that will be for sale. {An e-book is just a book that’s in digital format, so you download it and print it out if you want to, or read it on your computer.} But before I release that, I’ll be releasing a few free mini products that relate to the content of the e-book. Mini as in size, but maxi on value. Trr-rust. And those probably won’t be in text format. Hint, hint.

Can I ask you a few more questions?

Feel free to riff on these in the comments. Pick one, respond to them all, or say something else entirely. I’m all ears. I like listening to you.

  1. When you think of finding the voice of your biz, what does that mean to you?
  2. How do you think finding the voice of your biz happens?
  3. What’s the hardest part of talking about or writing about your biz?
  4. What would you most like help with when it comes to finding your biz’s voice?
  5. Whose business voice do you admire {online, in print, or in person} and why?

Thanks in advance.

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I recently surveyed my right people, or at least the people reading this blog so far. This site is just over one month old now — yay! — so I was pretty excited that 65 people in all took the survey and 41 of those left comments in the fill-in section. Thanks!

SurveyMonkey.com is a great tool in a creative entrepreneur's naturally niche-y marketing toolkit.

Photo by chrisparkeruk courtesy of Flickr Creative Commons.

Survey Monkey says…

You are entrepreneurial.

  • Nearly 75% of survey takers describe themselves as “active entrepreneurs.”
  • The other one-quarter say they are aspiring ones.

Roughly half of you reading this are indie retailers or aspiring ones.

  • 43% of survey takers say they are specialty retailers looking for more retail-related content.
  • Over 9% say they are aspiring indie retailers.
  • 3% say they have absolutely no interest in the boutique industry outside of being a shopper.

A little over a third of you are pretty hands-on creative.

  • 37% of survey takers say they’re an artist, a designer, or a crafter interested in learning more about the boutique industry.

You’re fairly web/digital/tech savvy.

  • 43% of you, to be exact.
  • 21% of you say you’re a dunce when it comes to computer stuff.

Then I presented three info product ideas. I’m intent on creating my first free and paid products this Summer {yes, I know it’s almost mid-July!} and I want to be sure that they address a real need of the people who are getting the most value out of what I share here. I asked you to tell me which of the three info products you wanted to see first.

The product you told me you wanted to see first is…

A product to help you find the “voice” of your business and get you talking about it and writing for it in a way that makes your right people hang on your every word. This product won out over the other two by almost 20% of the votes!

The other two products — a shop owner’s guide to rocking the indie retail scene and becoming your customers’ favorite place to shop and a product to help you envision the unadulterated you, unearth your entrepreneurial mojo, and put your passion to work — were virtually tied for second place. The entrepreneurial mojo product won out by only one vote.

So, Yaysville! Guess which product I’m going to start mind-mapping next week?

For all of you who voted for the other two products, there’s a chance I’ll create those at some point, too. And you’ll certainly continue to see great free content around those topics here on Abby Kerr Ink.

Some highlights from the fill-in section…

I asked you to riff. I wanted to hear about what you’re hoping to see on Abby Kerr Ink, what you’ve gotten the most value out of so far, and how you think I could help you advance your entrepreneurial dream. Anything went. Here’s what some of you said:

I just found your site and have been obsessively reading everything on it! I think I may need to hire you to write a tagline for my business. About your choices, I especially loved the third, but I’m not sure I can trust it. So many people are saying now that they can help you do that — and while I would love someone to help me, I’m just not sure. Can’t wait to see what you do.” – Anonymous

“It has become harder and harder to meet the needs of the buying public and make a living with such skinny margins. How can I maximize my return on investment? How do I identify trends? Being green is very important to me, and I’m disturbed at the number of young women buying from Ikea, Pottery Barn and the likes (usually made in China cheap goods). Like you, I work (out of passion AND need) seven days a week and am having difficulty taking proper time for me.” – D.

Your enthusiasm and insight are a nice little kick in the butt for me! Keep it up! I really would love to see even more ‘nuts and bolts’. Specific ideas that we can act on {how to work social media, marketing, unique advertising idea, special events}. How to make us STAND OUT for all the others out there. I think that is something you excelled at with THE BLISSFUL.” – R.

“I just ‘found’ you this morning, and the value in the last 10 minutes has been realizing I am not the only ‘idea-driven-creative type’ out there who needs a kick in the wild ass every now and then.” – Anonymous

“I’d like to see more on how to find MY voice. One of your posts touched on emulating vs. imitating, and I think this is a big one. Originality & sincerity are invaluable in carving out one’s own niche — how do you make sure YOU are being YOU? It’s such a simple concept, but that doesn’t mean it’s necessarily an easy one!” – Anonymous

“I know we live in the Midwest, but there’s another business like ours that has a big following. I know they’ve been around a lot longer, but do you have to be a gay man to get women into your shop???? ;)” – Anonymous { I love that my readers are funny!}

I’d LOVE to explore the finding the business voice further, develop my own ‘phraseologie’ and words that customers will hang on and get excited about as much as they do photos.” – Anonymous

What this means for me as a content creator

I asked and you came through. Thank you. I’m listening. And more importantly, I plan to deliver. Over the next several weeks, I’ll keep you posted on the progress of my first info product — the one to help creative entrepreneurs find the “voice” of their business and speak it forth in a way that connects with their right people. To type out that promise makes me feel a tad daunted because — wow! — that’s a tall order. But it’s something I have a natural affinity for {it’s one of those topics I could talk about all day, you know?} and something I have proven experience in. So I know I can help you, too, if this is an area of need you have.

What you can takeaway from my survey experience

1. Try Survey Monkey for free. It’s easy and fun. And free. {Not an affiliate link.} Take a look even if you don’t think you’ll use it right now. It’s one of those tools that’s good to have in your naturally niche-y marketing toolkit. And you’ll probably have so much fun once you get in there — for free, yo! — that you’ll want to come up with a reason to survey your right people.

2. A pure and simple ask gets the job done. I wondered who was reading my new blog, what content they were connecting with the most, and what they thought I could teach them. And they told me! Now I can go forward into product creation with a good assurance that I’m making something my right people want and are ready for.

So I’m taking these survey results & runnin’ with ’em, baby. Lots more details to come.

In the comments, I’d love to hear your thoughts on the the “pure and simple ask” as it relates to your own creative enterprise. What questions do you need to be asking to help move you and your thing forward?

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