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This is Part 7 of a 10-part series on the Start-Up Mix, which is the selection of goods a retail store orders prior to opening its doors. Why a 10-part series instead of a quick list of tips? Because as you’ll come to see, the start-up mix is pretty crucial to a store’s success in its first few months of business. And as you may able to see from looking around your town, the first few months are a pretty crucial factor in whether an indie retail shop thrives or fails.

Check out Parts 1-6 here:

See Part 1 in this series on the importance of nichification in your start-up mix.

And check out Part 2 for ideas around budgeting for your start-up inventory mix.

Part 3 explores start-up inventory principles unique to online stores.

Part 4 imparts one of the cardinal rules of retail: don’t overbuy.

Part 5 tells you which seasons of inventory you should focus on for your start-up mix.

Part 6 reveals why you need to carry both high priced and lower priced merchandise.

Smiling woman holding shopping bags stands in front of city boutiques.

Part of keeping your retail customers happy is selling what they want to buy {and having it in stock when they want it}.

Okay. We’ve been talking a lot about money. Money is crucial to the success of an indepedently owned retail store. But let’s admit it — money talk can get a little dry. {Wrong! some of you are shouting at your monitor. Money talk is juicy!} And yes, you are so right. But so am I.

So today’s post is a bit less nuts-and-bolts and more along the lines of what aspiring boutique owners are truly jazzed about when they’re first starting out. Today’s Start-Up Mix principle is:

There’s a balance between what you, the shop owner, love and want to sell and what will sell.

Ideally, you’ll be able to fill your store with items that fulfill both criteria. But as every experienced retailer can tell you, this is not easy.

So many times, the items you truly love and would buy for yourself just sit there unnoticed and unmoving. And the items that you’re less thrilled about having in your shop — the items you believe in less — are the ones customers are fanatical for.

So how do you work this out?

Your first impulse is probably to eschew what you love and just try to figure out what “other people” {AKA “somebody”} would like.

Sadly, buying for “somebody” doesn’t usually work out either. Your merchandise mix just ends up middle of the road, all over the place, and not connected to anything that feels visceral or real for you, the shop owner {and what fun is that?}.

So, strangely, the answer is:

Trust your instincts.

Unfortunately, you probably won’t have innate instincts for what will sell that you also love at the very beginning of your shopkeeping adventure. It takes time to develop these smart, savvy retailer instincts and they’ll continually be challenged and honed the longer you’re in business.

But in general, if you wouldn’t buy it for your own home or as a gift for a favorite friend with great taste, then chances are your customers won’t buy it, either. Not every customer will have the same taste as you, but it never pays to fill your store with items you don’t truly love or at least like. That said…

You also have to sell what sells.

I carried many items at my shop, THE BLISSFUL, just because they sold crazily well, not because I really loved them or thought they were an awesome design. Though occasionally this felt like selling out, at the end of the day, retail is a business and you have to let the money come from where it wants to. You can stand your ground and hold onto your preferred aesthetic all day long, but if you aren’t selling what people want, then what you have is a hobby, not a viable business.

In the beginning, you won’t always know what will sell, but once you figure it out, keep buying it!

I have a feeling that this advice came out as clear as mud. But as any savvy retailer will tell you, balancing what will sell with what you love to sell is an ongoing challenge and a far from simplistic process.

Retailers, tell me about it. What’s it like to “sell what sells” versus what you love and are personally attracted to?

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We don’t need another post about Twitter.

But some of us need this one.

Young Asian Woman Daydreams Gloomily in a Cafe

Twitter doesn’t come easily to all of us. If you don’t feel like a Twitter natural, this post is for you.

This post is for those of us for whom Twitter did not — does not — come naturally. For those of us who did not fall in love with Twitter at first Tweet, like falling dreamily into a big, fluffy, white hotel bed. Those of us about whom Twitter True Believers say, “If you don’t get Twitter, then get the heck off of it!”

If you want to learn how to use Twitter — what is a reTweet, how to find Twitter followers, how to customize your Twitter background, when you should DM {direct message} someone as opposed to @Replying them — all you have to do is Google it or YouTube it {“how to use Twitter”}. Or check out Laura Roeder, who offers the most simplistic free video explanations {and for sale but very worth-it-looking programs} on how to use Twitter for wannabe savvier business owners ever [not an affiliate link]. {And you never click away from Laura feeling like a dummy afterward. She’s cool like that.}

But I can tell you this: Twitter can feel like the best bar you were ever in. Or the best café. The café you crawl into bed at night after visiting and replay the conversations you had while you were there in your head over and over. The bar you always end up at on a Friday night if it’s left up to you.

But — newsflash — you’ve got to make it that way for yourself.

I didn’t invent this metaphor of Twitter-as-the-world’s-best-bar/café. It’s been around. But I want to explain to you how to create this feeling — heck, not just the feeling but the virtual experience — for yourself.

First, pick an imaginary venue — someplace where you could feel like your coolest, most easygoing but totally tuned-in self.

Bar or café: pick whichever locale you’d rather be in. {Heck, you could even make it a sports arena if you like how you feel there.} I say ‘imaginary,’ but really, this can be a place that exists offline that you’ve actually been to.

Why do you need to imagine a place as opposed to just accepting that you’re using an online social media networking site?

Because it’s easier that way to keep in mind that what you’re doing, when you’re on Twitter, is talking to real live people with real live lives, personalities, fears, insecurities, senses of humor, all of that.

For me, Twitter is a café that also serves alcohol. Best of both worlds. A café like this one.

Why a café? Because that’s my comfort zone. A place where I feel good about seeing and being seen. A place where I can kick in to my sweet spot relatively easily.

Just like in a real bar or café, there’s some initial getting-over-yourself awkwardness that you have to work out. At first it’s scary to even make eye contact with interesting people.

But you can do it.

If you go to the same café — or log onto Twitter — every day, you’ll see some of the same people {the people you follow}.

After a while of seeing their faces {their Twitter profile pics} every day, you’ll find you’d be able to pick them out of a crowd. {“Oh, that’s so-and-so!”}

You’ll start to pick up on what mood they’re in based on the signals they send {i.e. the content and tone of their Tweets}.

You’ll slowly get a feel for what they’re all about — what they’re into, what they value {i.e. the links they reTweet and the commentary they add}.

Sometimes “your” people will show up with friends, acquaintances, co-workers {i.e. they reTweet other people’s Tweets and share links to articles they find worthwhile, funny, insightful, etc.}.

You might dig the looks or the vibe {i.e. the content} of these friends and acquaintances of your everyday Café Twitter friends, and you may start to follow them, too, because you’d like to see them more often.

And one day, you feel confident enough to make eye contact with your Café Twitter friends. Or try a small, shy, sustained smile. {Think of this as an @Reply to a question they asked, or a reTweet of a link they shared.}

One day, you may be comfortable enough in your own Café Twitter-ific skin to strike up a conversation. {Otherwise known as a DM, or a Direct Message.}

Slowly, you’re building relationships. They will happen at all different paces and over all different reasons and topics, but relationships they are — just like offline.

You can be — and should be — niche-y in your approach on Twitter.

What the heck does this mean?

For one thing, you don’t have to — and shouldn’t — follow back everybody who follows you. Think of this as someone giving you the eye across the café . You know, the eye? You obviously don’t have to give the eye back. You can smile politely and look away. {Okay, this is a bit different from being followed on Twitter. On Twitter, not following someone back does not mean you’re repulsed by them. It simply means that at this time, you’re trying to keep your Tweet stream focused and well-honed. In time, you may end up following them back.}

Here’s how I decide who to follow on Twitter:

I follow people I admire, people I can learn from, people I consider mentors, and peers who are doing something along the lines of what I’m doing {i.e. building a mostly internet-based business based on my passions and inborn talents}.

I try to follow as few people as possible, while following as many people as I feel overwhelmingly attracted to. What this means is, when someone follows me, I follow them back only if I’ve been reading and liking their stuff for a while, or I check out their Tweet stream or their blog and say to myself, OMG. Must have more of this on the regular.

I also go through my list regularly and unfollow people whose Tweets aren’t totally energizing me or teaching me. This sounds self-centered, but hey, it’s my Tweetstream! I would rather follow fewer people and be able to picture all of their faces when I hear their names and feel as if I’ve made a personal and professional investment in their work than have them feel like strangers. I want to keep my network of relationships manageable {read: relatively winnowed down}.  Just because I unfollow someone doesn’t mean their Tweets are boring, pointless, and stupid. It just means that whatever they’re tweeting about is not ringing my bell right now. And that’s okay, because I’m only one person. No biggie.

You want to keep in mind why you’re visiting Café Twitter.

This is all about being niche-y and respectful. You don’t want to waste time in the Tweetstream of your followers. Keep your Tweets and what you reTweet relevant to what your business is about.  It’s totally okay to Tweet a few personal details or anecdotal blips here and there, but overall, if you’re using Twitter for business, people are interested in the professional side of who you are. And remember that professional need not mean corporate-y. You can and should Tweet in your everyday voice.

Are you looking for friends/peers/colleagues/potential joint venture partners? Are you looking for prospective clients or customers? Are you looking for mentors and resources? Are you looking to laugh and unplug a little bit from the seriousness of the daily grind? Knowing your goals, desires, and intentions for engaging at Café Twitter can help you stay focused. {For more on how to segment your Tweeps, Google “how to use Twitter lists.”}

Ah, Café Twitter. The coolest thing about it is that you can totally make it yours.

If it seems dry, pointless, or intimidating — trust me, it’s because you’re not doing it right. Yet.

Start Googling those free Twitter how-to resources {videos, blog posts, etc.}. Check out Laura Roeder on YouTube. And just walk in to the place, have yourself a seat, and start Tweeting.

And if you see me there, you can come sit by me.

Readers, what about Twitter nagged or confounded you most at the start {or confounds you still}?

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rev·e·la·tion {rev-uh-ley-shuhn}

1.  something revealed or disclosed, especially a striking disclosure, as of something not before realized

2.  the act or process of disclosing something previously secret or obscure, especially something true

— from Dictionary.com

The really neat thing about revelations is that they’re highly personal and idiosyncratic, yet their impact can be widespread and universe-altering.

Asian woman photographed from chin down in polka dot shirt with an indecisive expression on her lips.

Photo by s-a-m courtesy of Flickr Creative Commons.

What you know for sure is surely someone else’s revelation. In other words, the stuff you take for granted is the stuff that someone else — possibly your right person — is dying to know. Possibly even losing sleep over. Or at least slightly bummed that she can’t figure out.

What this means is, every day we take for granted the stuff we understand that could change someone else’s life.

I was reminded of this while being interviewed last night for my friend David Crandall’s Heroic Destiny podcast. As David and I got to chatting {and laughing, as you’ll hear} about what we know about online business, internet marketing, social media, and other bloggers who influence and blow us away, I had moments of seeping doubt. Doubt that whispered in my ear saying, What do you know? These other bloggers are going to cringe hearing you say their name on air. Haven’t people heard this same advice everywhere?

And once we were finished recording, I told David how I was feeling. And he made a good point, one that I’ve known before but temporarily had forgotten:

We eat, sleep, and breathe this stuff. The stuff that’s obvious to us isn’t obvious to people just starting out.

And that is so, so true.

We all eat, sleep, and breathe something. Flea marketing. Raising triplets. Building websites. Training athletes. Sustainable urban farming. Helping people grieve. We all are experts in our micro niche {even if we haven’t self-identified what that micro niche is yet}.

So share what you know for sure  — about doing business, about your creative life, about finding your entrepreneurial way, about connecting with your right people. You never know whose revelation you’ll be delivering.

Now, in the comments, I’d like to hear about the gem of insight you’ve been taking for granted that just might be someone else’s revelation. Don’t be shy. Remember, somebody needs you right now.

Click here to listen to my interview with David Crandall.

Was your interest piqued by David’s and my conversation about nichification in business and the importance of finding your right people? I’d love to give you my free 10-part e-course on Creating a Truly Irresistible Niche. All you have to do is sign up in the righthand sidebar of my site {you’ll have to click through the title of this post if you’re viewing it in a reader or in your email Inbox}. While you’re at it, you’ll also get a free subscription to Inklings, my weekly-ish e-newsletter.

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A pair of sunglasses lying upside down on a table reflects the face of a woman with storm clouds in the sky behind her.

Photo by emdot courtesy of Flickr Creative Commons.

My friend and fellow blogger David Crandall {you might know him as the passionate husband and father blogger behind Heroic Destiny} recently dubbed me on Twitter the First Lady of Niche-y-ness. And to that I said {to myself}, hand me my sash, let me practice my parade wave, and someone get me a podium. {Totally kidding.}

But seriously, my new nickname got me thinking: this is really what I’m passionate about — this nichification thing. And although I’ve talked about the importance of nichification here and there on my site and I’ve even created a free 10-part e-course devoted to how to create a truly irresistible one {you can get it by typing your name and email address into the sign-up form in the righthand sidebar of my site}, I’ve yet to create an authoritative post on what true nichification really looks and feels like: to you, the entrepreneur, and also to your right people.

So here goes.

How True Nichification Looks

It’s Unapologetically Focused

It doesn’t dilly-dally around. It doesn’t pump out fluff. It isn’t scattered. It doesn’t change with the wind or make “announcements” every other week of what’s changing with its approach {unless, of course, the change is an adjustment to hone in even further on its right people}.

It’s At Least a Tad Fanatical

Put it this way: when people think of your industry or your macro niche, do you leap to their minds? Are you “the man” in your micro niche? Are you “the woman” to talk to when it comes to X? If not, why not?

It’s Ruthlessly Focused On Its Right People

It doesn’t try to appeal to everybody. It doesn’t stretch too far outside its sweet spot to satisfy the people standing outside the shop windows peeking in. It finds ever more, ever deeper, ever more innovative, and ever more efficient ways to connect with its right people. It keeps showing up and delivering high quality content that satisfies an urgent need or a burning desire. It does this even when no one seems to be responding. It has faith.

How True Nichification Feels {from the inside of the business out}

Undoubtedly Authentic

When someone is straining to be something other than herself, it’s obvious. Great nichification feels real, pure, and straight from the heart. Your right people can tell.

Unbelievably Valuable

Your right people — not to mention your peers and {shall I say it?} competitors — can’t believe what you’re giving away for free. Your right people think you’re a god{dess}. Your peers think you’re a genius. Your competitors {which you soon won’t have any of because you’re so nichified that no one can do what you do the way you do it} think you must be crazy — or rich enough that you don’t need the money, so you’re giving your best stuff away. Little do they know, brilliant, valuable, free content is just part of your nichified business building strategy. You know what you’re doing: you’re delivering value to your right people.

Righteously Authoritative

Niche-y business owners stand in their rightful authority as an expert in their niche. This isn’t pridefulness, it isn’t bragginess, and it doesn’t mean you think you’re better than anybody else. How do you expect people to pay good money for your products and services if you can’t tell and show them why they should? {And unless you hire a marketing or PR person, there’s nobody but you and your circle of friends to tell them, honey.} The righteousness part is earned by doing business with integrity, representing yourself and your experiences accurately and appropriately, and promising only what you know you can deliver.

Now it’s time for you to opine. What other characteristics do you notice about how truly well-nichified enterprises look and feel, from the inside out?

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This is Part 6 of a 10-part series on the Start-Up Mix, which is the selection of goods a retail store orders prior to opening its doors. Why a 10-part series instead of a quick list of tips? Because as you’ll come to see, the start-up mix is pretty crucial to a store’s success in its first few months of business. And as you may able to see from looking around your town, the first few months are a pretty crucial factor in whether an indie retail shop thrives or fails.

Check out Parts 1-5 here:

See Part 1 in this series on the importance of nichification in your start-up mix.

And check out Part 2 for ideas around budgeting for your start-up inventory mix.

Part 3 explores start-up inventory principles unique to online stores.

Part 4 imparts one of the cardinal rules of retail: don’t overbuy.

Part 5 tells you which seasons of inventory you should focus on for your start-up mix.

Walnut up-close against a black background

Photo by ShutterBugChef courtesy of Flickr Creative Commons.

Today’s post contains two important principles for retail success — important, but often overlooked by eager new retailers excited to fill their store for the first time.

The first principle is this:

Higher ticket items make you money faster.

Put it this way: the rent for your retail storefront is $2000/month. To make your rent, you can either sell two $1000 upholstered side chairs or one hundred $20 candles.

Granted, you can’t have a store full of only $1000 items or only $20 items. {Well, you can, but that’s something other than retail nichification. Maybe that’s pigeonhole-ification, as in, that store that only sells ridiculously expensive stuff, or that store that only sells $20 and under crap.} You still need a mix of price points.

The next question is, do you have the customer base to sell a $1000 upholstered side chair?

The second principle is this:

The customer expects value whether he’s spending $10 or $1000. All items have to look and feel worth their price.

Pricier items have to look and feel worth the price. Less expensive items still have to be well-made and have to appear to be a fair price for the quality. A $10 item may sound like an attractive buy in light of a store full of $50 and up items, but not if the customer thinks it’s going to break in her hand as she’s standing at the register.

And no, in case you were wondering, this is not a case of “worth is in the eye of the beholder.” Most rational people aren’t going to spend $100 on a pair of cheap, 14K gold plated earrings you could get at your local mall’s teenybopper accessory boutique, even if there’s something about them they like {“That’s totally my birthstone!” “Ooh, this has a frog charm on it! I love frogs!”} But many people will spend $100 on a well-made bracelet with semiprecious stones made by a cool new designer who’s recently gotten press in Lucky, Glamour, and InStyle. In that case, the $100 price tag seems fair and commensurate with the item’s value.

The bottom line is, you don’t have to sell $1000 items or $10 items — ever. You just need to be aware of how many of something you’ll have to sell to get that nut.

Questions? Comments about this series? I’m here to help.

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