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Coffee with heart design by StuartWebster on Flickr Creative Commons

Thanks & love to all the survey-takers!

Thank you to all who participated in this past week’s survey. I asked which of my 3 free e-course ideas would be most useful to you right now.

Here are the survey results:

92 people took the survey. More than half of those left some super insightful feedback around having a voice online. Thank you.
54.3% wanted Creating Relationships With Your Audience Through Language
29.3% wanted Noticing Your Own Brand Language
16.3% wanted Finding Your Voice Once You’ve Lost It

The next free e-course I’ll release will be — Creating Relationships With Your Audience Through Language.

This new e-course will be available for sign-ups very soon. Sign up here to get word as soon as it’s ready {you’ll start receiving my current free e-course on nichification, which is soon to be pulled from the market, when you do}.

And the winners — yep, didn’t stop at one — of the complimentary VOICE PROFILE are:

Naomi Niles

Leslie Forman

I chose these two because they are active and prolific online, and their offerings couldn’t be more different. Naomi is a user experience and user interface designer. Leslie connects entrepreneurs transcontinentally through translation, training, and trade.

Naomi and Leslie, I’ll be in touch with a few details about your VOICE PROFILE very soon.

One VOICE PROFILE client was concerned the other day that I might not be able to ‘read’ her voice because her archives aren’t very deep.

Truth is, I can read a voice from three blog posts, from static site copy, or from a Tweetstream alone. Even if you’re just starting out your online convo and ‘don’t have much to show for it yet’ — you actually do. That’s the cool thing about voice. It’s always with you — even in a single line of type. Click here to learn more.

In the comments, would you be willing to share . . .

What has been challenging for you around creating relationships with your online audience?

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NOTE: The survey in this post is now closed. Stay tuned for my blog post dated Wednesday, March 21st, 2012 to learn which of the 3 e-course ideas in the survey won and will be created. I’ll also announce the winner of the complimentary VOICE PROFILE!

After an inspiring launch of three new services over the past couple weeks, I am raring to go.

It’s one of those upcycle seasons in my business. You know how those go, right? Often they’re cushioned by the valleys, in which you’re working . . . and wondering . . . and getting lots of peer feedback {some of it tear-inducing — the good kind of tear-inducing} . . . and everything feels laborious and almost futile. Until! Until. You hit the sweet spot.

If you’re in a valley, know that you’re on your way back up and out.

I’m ready to create a new free e-course for my readers and subscribers.

This one will replace How To Create a Truly Irresistible Niche, which has been my opt-in gift for new subscribers since the time I brought Abby Kerr Ink online over two years ago. It’s time to update. If you haven’t yet received my nichification e-course, grab yours here.

I’d love to know: what would you like to receive from me? What would be most useful to you right now?

Please complete the survey below, then click DONE. Your identifying information is optional — you can take this anonymously if you want. The survey will be open until Wednesday, March 21st, 2012 at 9 AM PST/12 PM EST. Yeah, I know that’s quick.

One survey-taker will win a complimentary VOICE PROFILE with me, valued at $125 USD. Click here to learn more about the VOICE PROFILE and how it can serve you in your business.

Thanks!

P.S. A few people have reported not being able to see the survey below. This may be a browser compatibility issue. If you’re NOT able to view the survey below, please click here to take the survey via the web instead.

What new free e-course would you like to receive from me?

The survey window is now closed. Thanks to all who participated! Please stay tuned for my blog post today {Wednesday, March 21st, 2012} to learn which e-course topic won, and also to find out who won the complimentary VOICE PROFILE!

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Photo by anthonystoro courtesy of Flickr Creative Commons.

Photo by anthonystoro courtesy of Flickr Creative Commons.

You know those bloggers who just have that certain something. It’s called — voice. Everybody wants one, everybody has one, and it’s exactly what I talk about around here.

This is the sequel to the previous post on what some of the most popular voices in online entrepreneurship really sound like.

It’s also the intro, Part Deux, to  PHRASEOLOGIE LUXE {my new digital copywriting and brand voice development experience for indie online entrepreneurs}. Rather than explain what I do with my clients — I thought I’d show you instead.

In my previous post, I shared my take on what voice really is with respect to writing for an online platform. For the scoop on that, check out that last post. In the next post, I’ll dive deeper into the technical and abstract elements of crafting your own most compelling voice ever.

All of the same disclaimers as in the last post apply: none of these people are or ever have been clients of mine. And there are no affiliate links in this post. These voices are not to be taken as models for ‘how to have a great voice.’ They only speak for themselves. And I’m only playing translator and interpreter for what I’m hearing — using my special 7th sense. ;)

Another cool thing about these voices: they all flagged me down on Twitter after reading the last post and wanted me to “do them!” I dug. And am gratefully accommodating. Read on . . .

Please note that men were not intentionally excluded from this list. I work with guys, too, but none volunteered on Twitter for this post. ;)

Rachel Cole

Out of her peacefully designed site beams a strong, awakened voice, calling women to inhabit more of themselves, their bodies, and the world.

Alexandra Franzen

She’s a whirling dervish of creative productivity, a patron saint of self-reflexive celebration, and an effortlessly pizzazz-full promotional scribe — hello, peer number one on this list!

  • Substance: Idiosyncratic self-promotion, work/life alchemy, freedom, love and sexuality, kitsch.
  • Tone/Relationship to Audience: Comrade in bespoke entrepreneurship and life-on-your-own-terms, hardcore wooer, cult of personality frontwoman.
  • Style: Playful. Colorful. Iconoclastic. Occasionally ever so slightly esoteric. Off-kilter rhythmical, like a hook in a song in a genre you’ve never heard before, but gets stuck in your head.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Falling flat. Doing ‘business as usual.’ Slacking.

Tara Gentile

Her right people marvel over the past few years of her business trajectory — from headmistress of a popular handmade blog to a brief stint as a web designer to her current day body of work around what she calls the You Economy.

  • Substance: Artful earning. 21st Century economic philosophy for indie entrepreneurial types. Being human in business while making a profit.
  • Tone/Relationship to Audience: Philosopher-Strategist.
  • Style: Everywoman-as-Scholar. Brisk. Personable. Reflective. Analytical. Blog posts-as-treatises-you-want-to-read-over-a-slice-of-pie. Obsessively readable — like Cosmo for serious-about-my-business types.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Being inconsistent. Ignoring her community. Letting grass grow under her feet. Not thinking.

Erin Giles

Possibility coach for creative women who dare to believe there’s something more for themselves than what they’ve got going on right now. With a point of view of — don’t we all want and deserve that?

  • Substance: Strategies for a life of integrity and creativity, being a woman, getting started on a business dream.
  • Tone/Relationship to Audience: She’s a gentle mash-up of your best true friend, your secret confidante, and your favorite next door neighbor — the one you’re always glad to see coming up your walkway.
  • Style: Calming, gracious, compassionate. Politely confessional. Clear language — no tricks.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Being brazenly polarizing. Alienating her people. Losing perspective on what really matters.

Yvonne Bynoe

Talks to women about soulful affluence, laced through with a strong point of view on brand-building and message-shaping. Savvy to spare.

    • Substance: Business, branding, and marketing strategy for entrepreneurial women. Getting real about the bottom line.
    • Tone/Relationship to Audience: Seasoned professional counselor who’s a connoisseur of wisdom and All That Is.
    • Style: Elegant — and carries a hammer. Pulls no punches. Walks her talk.
    • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Being cutesy. Worrying about being popular. Wasting her readers’ time — or her own.

Bridget Pilloud

Intuitive counselor with plenty to say about the nature of business and entrepreneurship. Side dishes: lifestyle focus, the human condition, light comedy.

  • Substance: Healing ourselves and our life patterns through awareness and mindfulness, chakra work, lifestyle work, and by relating to what she calls your ‘Inner Me.’ Also, who we are when we show up in our businesses.
  • Tone/Relationship to Audience: Counselor-Peer-Advocate-Sounding Board
  • Style: Navigates spiritual ideas in a down to earth way. Deeply rooted in story. Multilayered blog posts with dialogue, characters, concrete imagery, and animals. Writes long. Toggles between her inner experience and her readers’ experience.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Without an opinion {at least when she’s not officially working}. Without an idea. Unresourceful.

Emma Alvarez Gibson

Brand seer and business copywriting marvel — hello, peer number two on this list! Lit/arts/culture mag founder. Music obsessive. {Note: at the time of publication, Emma’s site was down for beautification. This profile to be updated with links ASAP.}

  • Substance: Life, copy, branding, and culture.
  • Tone/Relationship to Audience: Smart chick next to you at the bar meets coveted creative team member. Possibly cooler than you, but she won’t make you feel self-conscious about it.
  • Style: Off-the-cuff. Not so serious. Contemporary, indie, intellectually piquant. Highly conversational. Editorial.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Pretending or being pretentious. Blustering. Being obnoxiously self-promotional.

Tanya Geisler

Coach and clarity-inviter. Lover of people. Extroverted warmth machine. Prolific communicator.

  • Substance: Life, change, clarity, love.
  • Tone/Relationship to Audience: Mama love energy meets the brilliant, playful, hilarious sister-in-law you lucked into. She makes you feel like family.
  • Style: Warm. Glow-y. Gooey {in a good way — not treacle-y} and grounded for growth at the same time. Sprawling, indulgent prose that invites you closer with the crook of a finger — then hands you a map to discover your own best stuff. No bullshit. Blog posts are lyrical, easily digestible, actionable, and personal narrative-driven — hard to pull off, unless when it comes naturally, like here.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Bitching in public. Being anything less than gracious. Faking it.

In the comments, can we talk about . . .

What in particular landed with you about the voice profiles in this post? And if anything I highlighted didn’t feel spot-on to you, in terms of how you experience them, I’d love to know what and why. See you below!

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Photo by ETersigni, courtesy of Flickr Creative Commons.

Photo by ETersigni, courtesy of Flickr Creative Commons.

Okay, so this is what I do. I’m sharing this post to show you what I mean by ‘brand voice development,’ which is a core feature of my latest one-to-one service, PHRASEOLOGIE LUXE.

Whenever I read online entrepreneurs’ blogs, their tweets, their site copy {if they wrote it themselves — which you shouldn’t always assume}, I start mentally dissecting what the voice is doing.

Yep, your voice does stuff to and with your readers. Did you know that? Connecting online, through written, audio, or video content, is all about building relationships. Per usual around here, we’re focusing specifically on the written parts. Although in many {but certainly not all} cases, there’s a direct and very cozy link-up between how people write and how they speak. Google ‘video’ plus the name of any person I profile below and you’ll see what I mean.

Once I get a handle on what someone’s voice is doing and how it’s doing it, I can articulate what their voice really sounds like.

And then, if I’m working as your brand voice ally and digital copywriter, I can translate your voice into words for your website.

I should note that none of the people I profile in this post are or ever have been clients of mine, nor have I worked one-on-one with any of them. {Although I did take a Laura Roeder course way back when and have purchased a product of Danielle’s, too. There are NO affiliate links in this post.} Neither do I consider myself to be any of their right people, exactly. I’ve purposely chosen ‘bigger name’ online voices to comment on because, well, you’ll have a greater chance of being familiar with their work.

I have no value judgements attached to what I articulate here. There’s no right or wrong way to show up in your own business and brand and these voices are not to be held up as models of ‘the right way’ to do it. When it comes to developing your own voice within your brand, there’s only what’s good, better, best for you, in terms of what’s most natural, feels most pure and powerful, and what’s most sustainable for you when you’re writing for your biz.

The goal of my commentary in this post is solely for your edification as someone who’s looking to understand your own voice better in the online space.

First, know this: when I speak about voice, I see it as having 4 elements —

TONE — Attitude of the writer/speaker toward his or her audience. Tone establishes the relationship the writer wants to have with his or her readers, prospects, and clients/customers.

STYLE — Vibe. Also, level of formality, grammatical features, sentence structure. ‘Style’ is often what we’re referring to when we say someone’s a ‘good writer,’ or that we wish that we could write like so-and-so. Style can refer to abstract stuff as much as to technical stuff. ‘Writing style’ is a preferential and often habitual matter of organizing ideas, musicality, and varying sentences.

PERSONALITY INFUSION — Personal anecdotes, personal journey, level of ‘authenticity’ versus showing up as a crafted persona {again — no value judgements here, just different approaches}. The level of personality infusion a writer chooses also works to establish a relationship with readers. As in, you can get this close but go no further.

WORD CHOICE — Phraseologie, signature metaphors, brand language. Examples of phraseologie in action: Danielle LaPorte’s White Hot Truth and fire metaphors, Marie Forleo’s Rich, Happy, and Hot,Tara Gentile’s You Economy and the Art of Earning, Charlie Gilkey’s ‘swallowing a frog,’ Mark Silver’s ‘resonant pricing.’ When we hear someone else in the space using this language, we know where {and who} they got it from.

More on the above 4 elements in a future post.

Below, I’ve articulated what I think is going on with the voices of 7 of online entrepreneurship’s most popular brands:

Danielle LaPorte

She’s fierce {in a less approachable-than-Tyra Banks sort of way}. Devotional. Sacrosanct. Crafted by ear — you can read her pieces aloud and many of them sound poetic.

  • Substance: Humanistic business and the awakened lifestyle. With regular musings on love, faith, money, and meaning.
  • Tone/Relationship to Audience: Teacher-Oracle-Artist. For many of her right people, D’s POV is its own religion.
  • Style: Goddess-y. Emphasis on evolution. Highly alliterative. Concrete metaphors {note the bit about the boat in this post}. Elevates simple ideas to the level of high concept art — for the soul.
  • You’ll never catch her {in other words, what is ‘off-brand’ for her}: Nurturing. Consoling. Whining. Making anything too precious. Working out her ‘stuff’ on her blog.

Marie Forleo

She’s polished, she can work a live event stage like nobody’s business, and she delivers bottom-line online marketing basics with an injection of swag. She’s polarizing — her people love her and her detractors don’t dare to stop watching her.

  • Substance: Women in business {especially online business}. Marketing. Social media smarts. With a side of philanthropy.
  • Tone/Relationship to Audience: Mentor-Cool Big Sister. She easily addicts her right people with bounce-y, hook-y content they can’t stop watching — or sharing.
  • Style: In your face. Femme-tastic. Occasionally R-rated. Ranges from rip-roarin’ jester to spiritual guru-ini. Uses humor and pop culture references to drive her points home in signature Marie style. Highly conversational and impressively casual in writing — which is harder to pull off than it looks.
  • You’ll never catch her {what is ‘off-brand’ for her}: Being anything less than positive in public {snark-free}. Being boring.

Laura Roeder

She’s the girl who gets up at the front of the class and gives the report that gets an A+ — then helps you improve your work, too. She’s often the first person you discover when you bring your business online and then realize you need to get a handle on social media to be viable — and she seems to cheerfully embrace her role as orientation leader.

  • Substance: Social media marketing for businesses.
  • Tone/Relationship to Audience: Trainer-Friend-Girl Next Door. She has an effective way of crossing generational lines in her marketing appeal by inviting curiosity, then practically de-mystifying everything.
  • Style: Just the facts, ma’am. Keeps it simple {and preaches that it should be} and gets to the point. Unadorned language with clear, straightforward structure. Approachable with zero gush factor. {Gush factor = how much a voice coos over her right people. I loooooove you! You are so amaaaaaazing!}
  • You’ll never catch her {what is ‘off-brand’ for her}: Spilling too much of her personal life. Over-complicating anything. Waxing philosophical.

Chris Guillebeau

He’s the lord of a motley but talented and dedicated kingdom of readers. He travels on foot {not really} and eats around the campfire at night with his people. Possibly while wearing Birkenstocks. Or Vibrams.

  • Substance: Living, working, and traveling on your own terms.
  • Tone/Relationship to Audience: Leader. Encouraging co-traveler. Wayfarer.
  • Style: Writerly. Earnest. Rational. Contemplative. Storytelling, personal anecdotes, full-hearted calls to action. Measured sentences that don’t put readers on-guard. At times, slightly novelesque in feel.
  • You’ll never catch him {what is ‘off-brand’ for him}: Sweating the small stuff. Being rant-y or petty or hung up on tactics.

Havi Brooks

She’s a friend to and advocate for the weird, the differently-wired, the offbeat, and the intensely creative. She is quite possibly one of the most beloved and highly referenced {and unintentionally mimicked} online voices in the entrepreneurial space.

  • Substance: Entrepreneurship, creativity, personal development.
  • Tone/Relationship to Audience: Cheerleader-Friend-Interpreter-Coach. She’s a genius at rallying her people and creating the kind of community she wants to have.
  • Style: Constructed {metaphor upon metaphor upon metaphor}. Affable. Lovably neurotic. Self-conscious and self-referential. Winning {not in the Charlie Sheen sense}. Loopy, playful sentences. A fun read if you dig her style.
  • You’ll never catch her {what is ‘off-brand’ for her}: Chiding. Dictating. Positioning herself as the all-knowing expert.

Justine Musk

She’s a darling of the incipient American internet literati. A mother of five, a novelist, and a prolific blogger. Grab a cup of coffee and settle in for a deep read.

Charlie Gilkey

He’s a friend and advisor to business owners who want to thrive in life and business — without burning themselves out or reinventing the wheel. He’s got a high ‘know, life, and trust factor’ and appeals to readers who want a little cerebral-ness served up with their heart-and-soul.

  • Substance: Sustainable business growth for people who want to do great work and maintain a sane lifestyle at the same time.
  • Tone/Relationship to Audience: Business compatriot. Strategist. Compassionate but hard-nosed-when-he-needs-to-be advisor.
  • Style: His mind seems {to me, from the outside} like a well-organized matrix. Thorough, measured, balanced. Mindful and detailed. Deeply considerate of his readers, their bandwidth, and their attention. His style can feel almost scholarly at times, and at other times, intensely personal narrative-driven.
  • You’ll never catch him {what is ‘off-brand’ for him}: Being hasty. Promoting something or someone he doesn’t deeply believe in. Spouting off tricks and tactics.

So that’s what I do when I work with my clients as a brand voice development ally. Except, of course, we work together on cultivating their voices — and in an even more detailed and fleshed-out way than I’ve demonstrated here.

Interested in learning more? Check out PHRASEOLOGIE LUXE.

In my next post, I’m going to illuminate the 4 elements of voice, and show you why they each matter in the convo you’re having {or want to have} with your right people.

In the comments, would you be willing to . . .

Share with me what landed with you about the voice profiles in this post. What resonated with you? And did anything not feel spot-on to you, in terms of how you experience one of these online entrepreneurs’ voices? Let’s discuss it in the comments.

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Welcome to the FAQs inside my head.

{Yep, I’m both asker and answerer.}

Bird chirping -- using its voice -- on a branch.

It’s time for your voice & your web copy to meet. And say hello to search engines.

Today I released PHRASEOLOGIE LUXE into the world. It’s a digital copywriting and brand voice development experience for indie online entrepreneurs. Specifically, those who care about voice. And those who care about specificity. {Both of which are obsessions of mine — which is probably one reason writing with voice, and great specificity, is one of my gifts.}

As I spent the past few weeks revamping my copywriting services into what is now PHRASEOLOGIE LUXE — which is the fullest expression I can manifest of my past two years of working with creative entrepreneurs on their copy, their branding and marketing approach, and their voices {oh, those elusive voices} — I caught myself asking questions: who really needs this? should I be this explicit about voice? should I launch this while my own brand is in transition? And, as it turns out, I found myself answering those questions — more easily than ever.

Here’s a peek into the FAQs inside my head . . .

Do smart, creative entrepreneurial types really need an ally to help them develop their online voices?

Uh, yes — and you know they do, since copywriting is where the bulk of your income has come from since closing your shop two years ago.

You know that every time you write someone’s copy, it’s never just about the words. It’s always also about the voice — and the voice is the entrepreneur’s invisible, indelible signature on everything she does in the marketplace.

Every tweet, every headline, every product description. When the voice works, her right people respond. When you’re using your voice in a way that is powerful, vivid, faithful to you, your people respond. Your right people get voice. It’s why they work with you instead of hiring their 16-year old niece who gets an ‘A’ in English every year to write their web copy. Or another professional copywriter, who may have a startlingly powerful voice in her own right — but not be as attuned to her clients’ voices as you are.

Yep, your readership needs and wants this.

Some of your clients are online entrepreneurs with well-developed platforms and beautifully presented visual brand identities. Others have brands in the chrysalis phase. You work well with both. Is voice a good piece to start with if people have a ‘messy’ brand? {In other words, should you be this ‘obvious’ about how you help develop voices when you write copy for people?}

Yep. You know that your own brand is going through a messy phase — a renovation.

You’re launching a new site this year that’s a clearer portrait of who you are with your clients, and what you believe in. You’re in the process of rewriting all of your site’s main pages. You’re so ready to swap out the tagline in your header for your updated one, it’s not even funny. You have an archive full of blog posts that need to be weeded out for currency and relevance, because they’re a reflection of a different time in your own entrepreneurial development. Your free e-course on nichification needs pulled, updated, and re-released as a product. You can barely stand to look at your website right now.

The good thing is — you can now relate more than ever to the phase most of your clients are in: renovation, revamping, rebranding, and giving fresh voice to what is true for them, right now, and like never before. And the best thing about all this is that voice is the through-thread that will connect everything up. Your voice is indelibly with you and it will inform every revelation.

You know this is how it works when you write for your clients, too. Trrr-ust.

Your clients and readers can really grow if you get more explicit about the voice thing. Are you going to show them? It means taking a risk.

Well, this has been a year of taking risks. Why stop now? ‘The voice thing’ is my thing. And that can only mean one thing: lead with it, unabashedly. So here we go. A friend once told me, “I like it when you talk about other people’s brands. You say things like, oh, So-and-So, here’s what I see her doing. And you say, oh, This Guy. His voice is like X, Y, and Z. And you’re right! But you don’t really do that on your blog. It would be neat if you could show people what you really do. It’s your form of genius.”

So true. I haven’t really talked about it extensively and explicitly on my blog. I shared here about how I unintentionally mimicked someone else when I first came onto the indie entrepreneurial scene. And I wrote about how to start noticing when you are sounding like yourself. I also wrote about the difference between unintentional mimicry and collective consciousness {both of which occur frequently in the entrepreneurial blogosphere}.

But there’s so much more. And I can’t think of a good enough reason to hold back any longer.

So, this year, I’m going to articulate what I see online entrepreneurs doing in the realm of voice — how they give clarion calls to their right people, why this tweet landed so well and that one didn’t, and how an indie entrepreneur can create community around her ideas by really leaning into her purest and most powerful voice — the voice that only she can claim.

And back in the day, Abby, you used to do audio — you had a podcast series, and then you stopped. You loved it. You’re bringing that back, but with a different focus. This year, you’re going to interview indie online entrepreneurs about how they use their voice to support their business and embody their brand. Entrepreneurs from all different sectors — coaches, wellness practitioners, writers, designers, retailers. Your people need to hear strong, centered, vivid voices and need to hear you articulate what the voices are doing and how — so that they can hear their own more clearly in contrast.

Today’s the day I start showing you what your voice can do for you. This is PHRASEOLOGIE LUXE — where your voice and your digital copy meet {and say hello to search engines, because they do matter a little}.

I’ve got a commitment going with another online friend that I’ll blog twice a week during March and April. Wouldn’t that be nice for my voice? If you haven’t already, subscribe to the blog here so you don’t miss a drop.

In the comments, I’d love to hear:

What do you know about your own online voice? Notice differences between it and the voice you use when you work with clients, or talk with friends or peers? How do you feel about that difference, if there is one?

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