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We ask 5 smart voices for their 100-word take on 1 provocative brand challenge. Today’s question is . . .

How do you defuse a tense moment on social media?

Randi Buckley

Randi Buckley is a contributor to The Voice Bureau Asks.“Let go of the need to be right. This doesn’t mean you abdicate your view, it just means that someone else doesn’t feel they are being made out to be wrong. Minds and hearts can’t change if they don’t feel respected and the quest for proving a point crashes and burns in rage. Letting them know you can see where they’re coming from, offering appreciation and respectful humor, will go beyond defusion and will create connection. While one of these will make all the difference, the combination might just start rumors of Jedi training.”

Through a trinity of intuition, deep wisdom, and playful mischief, Randi Buckley stands in the fire with women at the crossroads of big decisions and sticky situations to find, live, and speak their truth. Find her at RandiBuckley.com.

Andy Hayes

Andy Hayes is a contributor to The Voice Bureau Asks.“Timely question, as this just happened to me recently with a mentor I highly respect. The first thing to do is step back. In a virtual environment, we lack social queues and other non-verbal communication signals, so take a minute and look at the situation from all sides. Are you sure you understand why things are tense? How did you get to this point? Did you miss/misunderstand something crucial? Only with all that information can you respond with confidence and compassion. And remember, always be friendly and respectful, even if you disagree – words on the Internet are hard to erase.”

Andy Hayes is a Portland, Oregon-based web strategist and travel-lover who does website critiques and “tweets way too much.”

Nichole Bazemore

Nichole Bazemore is a contributor to The Voice Bureau Asks.“I log off and focus on something else, like how or where I can actually make a difference. Maybe that means I focus on a project, call on a client, walk my dog, or talk to my son about his day and really listen. Maybe I just go outside and remember that real life is lived in color, off line. When I turn off the noise, I instantly remember what really matters and needs my attention. And it’s never, ever matching wits with some blowhard on social media.”

Nichole Bazemore writes clear, direct, no-nonsense copy for good businesses doing great things. Find her at Simply Stated Solutions.

Laura Calandrella

Laura Calandrella is a contributor to The Voice Bureau Asks.“Address the tension directly, especially if the person is someone you know. Most of the time social media is just too cursory to really know the intent or meaning behind a message. Pick up the phone. Ask for a Skype conversation. Just don’t invent your own story about what it means. If you don’t know the person and they seem to make a habit of creating tension through social media, I would ask myself the question “Why am I engaging with this person online?” Personally, I am looking to connect with people who challenge me to think differently, but do it in a thoughtful way. My social media contacts are a group of people who I respect.”

Laura Calandrella is a social impact coach, conversation igniter, and advocate for Gen Y leadership. She writes about the intersection of personal growth and social change on her blog, LauraCalandrella.com.

Melissa Black

Melissa Black is a contributor to The Voice Bureau Asks.

“I tend to stay away from ‘hot topics’ on social media, so it’s not often that I run into a tense moment there. When I am faced with an uncomfortable situation, I lean toward humor — very much the way I do in my everyday life. My friends on social media are a mix of ‘real life’ friends and family, clients, and colleagues. Differing opinions are inevitable, but most everyone I know can appreciate good humor!”

Melissa Black is the CEO at Black Ink Virtual Assistance, where she employs her wizardry around all things management, administrative, and tech-related in nature. Find her at Black Ink VA. She is The Voice Bureau’s own Virtual Concierge.

In the comments, we’d love to hear:

How do you defuse a tense moment on social media? What’s your style? Leave your perspective, then share this piece with your audience so they can see what you have to say, and weigh in, too.

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7 reasons to start thinking about your brand voice.

No. 1

http://www.flickr.com/photos/lollaping/4233089061/sizes/n/in/photostream/Because if you’ve got an online presence, you already are a ‘brand,’ whether you groove to that word or not.

No. 2

Because the best communication is intentional, not haphazard. Anyone you care about, including your prospective clients, deserves that much from you.

No. 3

Because your Right People are thinking something about you right this minute. It might be, I feel really drawn to her as a creative service provider, but I’m not sure if she works with people like me. Or, there’s something about that product line that feels like a ‘click’ for me, but there’s something I’m still not sure about. Should I spend my money there or with the brand I usually buy?

No. 4

Because our online attention spans are very, very short. And our bandwidth for taking stuff in is very, very low. This means you’ve got mere seconds to make an impression that aligns with what your work is really about and who you really want to be in relationship with your Right People.

No. 5

Because you’re a thoughtful person, and I know that in your mental and emotional backchannels, you’re processing what it means to show up in the online conversation — you, your business goals, your brand objectives, and your voice values, packaged in a visual brand identity.

No. 6

Because if you’re going to have a brand conversation that’s sustainable over time (allowing for iteration, because, that’s just the natural process of things), you need to start figuring out what you’re about now when you bring a value proposition to the table. Start here. In this moment.

No. 7

Because you don’t have to do this alone. Helping online business owners like you show up in relevant online conversations in a way that matters and allows you to serve more of their Right People — that’s why The Voice Bureau exists.

Begin to Discover Your Voice Values today with our complimentary self-assessment. You’ll have access to it right away when you subscribe to the site. We promise — your communication style is already naturally powerful. We’ll help you identify how.

Subscribe below with your best email address and start learning today.









In the comments, we’d love to hear:

What’s already going well for you when it comes to using your voice in the online conversation? What’s been working?

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Hello.

Here.

Is your online presence a beckoning light for your Right People?Here is the place online you call your own, your very own smartly crafted, intentionally designed online presence. Hopefully, it’s a place your Right People want to be.

When your Right People — your ideal clients — are traveling online, you want them to see your site come up in their search results (and oh, how idiosyncratic search results are these days, thanks to Google’s latest algorithms). You want them to see you via a link on Twitter someone shares, a Facebook post, a Google+ mention.

And when they click through and meet your brand through its online presence, you want them to say, Here.

Here’s what I’ve been looking for.

Here’s a place where people like me belong.

Here’s where I’ll be understood and my needs in this specific area will be met.

And as they quickly scan your site for meaning and relevancy, you want them to move rapidly (if they’re your Right People) from instant chemistry to meaningful conversation. A conversation with your brand about the solutions you offer to the very real challenges they experience everyday.

And in this conversation, you want to show up.

And, you might be wondering, how exactly do you do that — “show up?”

How should you use your one voice in service to your Right People, your business goals, and your brand objectives?

That’s one of the very first, very real challenges the Voice Bureau‘s Right People present when they find us online.

So we designed a gift to help you start to sort this out for yourself.

It’s a self-assessment called Discover Your Voice Values.

We hope you enjoy spending time with it. And we look forward to hearing about your results. (Instructions for sharing your results are found inside.)

Enter your best email address below and click GO. You’ll receive an opt-in confirmation email from us that you’ll have to say yes to, and then you’ll receive your complimentary self-assessment, Discover Your Voice Values. We look forward to sharing this gift with you, and so much more. Thank you for being here.

P.S. If you’ve already been an Abby Kerr Ink subscriber prior to November 1st, 2012 (thank you!), you’re good to go. You’ll receive your complimentary self-assessment by email today. No need to opt in again.









 

P.P.S. Who are we? Great question. More here.

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For all the talk out there about finding your entrepreneurial sweet spot — and I’ve got my own version of the sweet spot conversation here, from back in 2010, just six months into my life as a pro copywriter and marketing/branding consultant — there’s something worth mentioning that often gets overlooked:

Sweet spots evolve as we deepen into creative trials by fire {and glide into them by grace}.

Your sweet spot is usually hardwired into your creative infrastructure {in other words, the genius you naturally possess}, but sometimes you have to grow into it.

Abby Kerr of Abby Kerr Ink and The Voice Bureau

Image from a photo shoot for the new site.

Bet your bottom dollar {and your very best client} that you weren’t ready to do three years ago what you realize you were born to do today. 

Perhaps you could somehow see it, feel it, or begin to conceptualize it back then — but you didn’t yet have the resources, the relationships, the experiences to bring it to fruition.

And now — you do.

Such is the nature of creatively entrepreneurial reiteration.

So I take back some of what I said in July 2010 about The Sweet Spot & The Stretch.

Sometimes, when it comes to creating value for others and sustainability for yourself, in the stretch is exactly where you need to be.

I’ve been quiet here on the blog through the Summer and Fall, taking stock of my own brand identity crisis and retrofitting a business model that could hold all the value I provide to clients.

I even took an official social media hiatus for almost a month to see how it left me feeling, and what it did for me professionally and personally. Long story short: productivity increased, e-newsletter subscriber rose, anxiety dissipated — and I’m still not jumping off the Twitter or Facebook boat. Why? Because I want to be there. It works for my business relationships and my bottom line. {I’ve — ahem — started up with Pinterest, too.}

So here’s the stretch as I see it:

Abby Kerr Ink, the ‘brand,’ is getting ready to make its final curtsy and exit stage right.

Incoming: THE VOICE BUREAU.

We’re a boutique brand voice development agency. We help entrepreneurs show up in the online conversation.

What I’m preparing to debut {any day now!}:

Abby Kerr works on a Mac. (About 2/3 of the time.)

Coordinating with The Voice Bureau team.

  • a newly fashioned visual brand experience {designed by the lovely genius Allie Towers Rice} — yes, my current site is going into the vault and soon you’ll be pushed over to the URL where the new brand will live,
  • a revamped content strategy {read: more and better of everything you’ve told me you appreciate about the work I share},
  • a Voice Bureau Insider Stuff e-missive that offers more structured support around creating conversation through content with your Ideal Clients, and developing your brand voice,
  • a full suite of digital learning products {e-courses, etc.}
  • a service menu that includes the very best of what clients currently rely on us for {copywriting, brand voice development}, plus some exciting new additions,
  • a new premium two-on-one service with the most perfect collaborative partner I could have wished for: the uncannily smart, strategic, and intuitive Tami Smith. {Check out her take on defining your Ideal Client here. She talks about a bit about our work together near the end.} Tami’s a seasoned searchologist who deeply gets the way we’re using the web today. Together, we’ve developed a holistic proprietary methodology that we’ve been beta testing on clients for the last few months. It addresses right people profiling, searcher intent, brand voice, content strategy, visual brand alignment, and web copywriting, and it’s the most holistic thing we’ve seen out there for online business owners who want to be a “sought-after participant in relevant conversations.” We are beyond ready to show you this!

and . . .

  • I’m now working with a hand-selected team of gifted, experienced copywriters and other creative service professionals who will serve our clients under my direction. My work, in addition to creating content for The Voice Bureau and conducting all creative intake sessions with clients, will be to guide, inspire, and support these creative pros in bringing our clients’ brand conversation online. I’m utterly thrilled to be partnering with these people.

Big sigh. Gulp of coffee. Stretch of the fingers.

Our launch date is soon to be announced. It won’t be long now.

Thank you for reading this and making the work so frickin’ rewarding. I’m looking forward to meeting up with you in the home stretch.

As ever, do your excellent work. xo

In the comments, I’d love to know . . .

How has your sweet spot evolved since you first started your entrepreneurial venture? Are you in the midst of a healthy streeeeeetch yourself?

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In my last post, I shared why I’ve taken a social media hiatus in August 2012 {short story: big business shifts ahead} and what I planned for my hiatus to look like {no Twitter or Facebook, limited email}.

I decided to keep a periodic diary of my hiatus so I could track how it went, and share my insights with you.

I’m currently on Day 19 of this planned 21-day hiatus. All in all, I’m emerging calmer in my nervous system, more centered around what it is I do and want to create in this next phase of my business, absolutely delighted to have discovered what actually works for me in terms of social media interaction vs. activity, and — missing you and this conversation.

Here’s a rundown of my escapades in social media hiatusland.

DAY ZERO

Tonight, before bed, I delete the Twitter and Facebook apps off my iPhone. I feel as if I’ve just deleted the bank accounts that hold all my money. Interesting.

DAY ONE

In my home studio, on my desktop PC: I take one more quick look at my Facebook business page and the private copywriting group I co-facilitate {sorry, writers, we’re all full for now} before logging out. I log out of Twitter, too, without even reading all of this morning’s @ replies. Wow. Unhooking from these platforms feels to me like wading out into a deep lake without a life preserver.

I keep grabbing my iPhone and automatically scrolling to the second home screen where my social media icons usually live. They’re not there, as I deleted them last night. I realize this with a sudden dull pang, each time, like I’ve swallowed a gust of wind and it lands in my stomach. Whomp.

Already today I am noticing how much more quickly I get shit done. I’m producing. I’m tearing through my Inbox, one email response to the next. {Nothing gratuitous or outside-of-business: these are emails I actually need to write and respond to.} I push out client deliverables easily, like making specialty sandwiches I’m really skilled at making. {Not quite.}

I feel more peaceful in my stomach, and inside my brain.

DAY TWO

My brain synapses feel {if they can indeed be felt} healthier and less frayed already. I am having thoughts — complete thoughts! — about my work that glide whole, in succession, into place, one after the other.

Between finishing one client deliverable and starting the next, I find myself thinking, “Oh, I’ll just check Fa – -,” “Oh, lemme check Tw – – .” And then I remember that I’m not doing that anymore. Not right now. And I get back to work.

Kind of amazing. But I did find a reason to InstaGram something yesterday.

DAY THREE

The ideas for this next iteration of my business, they have begun to zoom. I keep Google Docs and Basecamp open as tabs as I work on a client project, and it seems every 5 minutes I’m clicking over to add a new idea into one of them.

So this hiatus? Really doing my mind and emotions a world of good, and it’s only Day Three. It’s interesting, how insidious I’m seeing the *pull* of social media is for me. Granted, I haven’t had much time to work on my stuff because I’ve been doing client work, but my focus is so much there and I’m accomplishing everything faster.

I’m seeing that my way of using social media really was slowing me down, like adware or spyware running in the back {or front} of my mind at all times. Like a pop-up ad I could never make go away.

DAY THIRTEEN

My social media hiatus is going really well. My brain feels healed, actually. The constant pinging and bouncing back and forth from one interface to the next is gone.

Have decided I’m going to permanently revise the way I use social media, as I can clearly see now what’s distracting and useless and just activity, rather than adding value.

For instance, this is what’s true for me:

Adding value: Tweeting about my work, what I’m excited about, what peers and colleagues are up to that I want to bring attention to. Sharing business-related updates on Facebook 1-3 times a day and responding to comments once a day.

Useless activity: Tweeting every quirky thought that enters my head, just because I have working fingers and an empty box that can hold 140 characters. Scrolling through my Home feed on Facebook. And scrollingandscrollingandscrolling. Like. Scrollscrollscroll.

Adding value: Intentionally logging into Twitter 1-2 times a day, for 10 minutes or so at a time, to thank people for retweets, interact, answer questions. Checking out what peers and colleagues are up to on Facebook for business, Liking what’s genuinely exciting to me, and offering comments where I have something to add. Then getting the hell off.

Useless activity: Tweeting thank-you’s within 2 minutes of every share, and getting lost in back-and-forth convo for 20 minutes with whomever happens to be online at that moment {however much I like and appreciate them}. Doing this eight times a day. Bouncing from Facebook biz page share to the sharer’s blog, reading their blog post, reading the blog post they link to in that blog post, and — you know how it goes.

DAY 19

I notice that my Twitter followership has continued to grow at my usual rate even though I’ve been off of Twitter for two and a half weeks. And as per usual, about two-thirds of them look like quality follows, not spammers or people who followed after searching some rogue keyword {“sea salted sesame seeds, anyone?”}

Over the past couple days, I’ve caught myself missing Twitter and Facebook. I’m missing the feeling of being haphazardly folded into distant friends’ lives by virtue of a one-time digital connection, the click of an Accept, and I’m missing being in the loop of colleagues’ business plans {what’s Brit Hanson been up to?}.

I also miss the constant cameraderie of my private Facebook group for copywriting professionals, which I co-facilitate with Emma Alvarez Gibson. These ladies have been an incredible support and resource over the past several months. From afar, it feels to me like they’re all on vacation somewhere and I wasn’t able to make it.

My business plans have been progressing nicely. I’ve spent the majority of my hiatus energy working behind the scenes on the service I’m developing with a new collaborative partner, whom I’ll be sharing about soon. I’ve also spent several rich hours curating a file of inspiration images for the talented web designer who’ll be bringing the next iteration of my business’s visual identity to life.

And I’ve been doing lots of client work, still maintaining nearly a full-time production schedule while I’ve been social media-quiet, so emails, collaborating in Google Docs, and Skype sessions haven’t stopped. Rather, I’ve found that I have even more energy for creative work than I did before I ever went on hiatus. The work comes more quickly, with less effort, and the work seems — better.

DENOUEMENT

This hiatus, with two full days still left in it, has showed me exactly what my addictive patterns around social media use look and feel like. I can’t believe how much more relaxed my nervous system feels. I have more focus and energy for my personal life, too.

I have a structure in mind for how I’ll return to Twitter and Facebook next week once my hiatus is over. I refuse to act like the now-thin person coming off of a successful diet and resuming eating ‘whole hog.’ I’ve got to eeeeeaaaaase back in, retrain my brain to engage on these platforms in shorter, more intentional bursts, and take action quickly to log out once I’ve recognized that I’ve passed the point of diminishing returns.

All in all, what I’m recognizing is the story I’ve told myself so frequently over the last several years of creative self-employment {6 and counting!}: that’s there’s never enough time to get everything done.

That’s true if we’re staring at a dining hall full of everything. Business goals grow and the attendant tasks they require mushroom and multiply. And so it’s easy to distract ourselves from the whole enchilada in front of us by Twittering and Facebooking away the hours, groaning over our lack of perceived productivity.

One thing I’ve learned over the past three weeks is this: there’s enough time in any day to move any worthwhile project forward. And incremental forward progress is where it’s at.

This business shift I’m heading toward has been a long time in the making. If I could have future-cast this 6 years ago when I first opened my brick and mortar retail shop, I probably could have envisioned myself doing something exactly like what I’m now building behind the scenes.

What I couldn’t have predicted were the quality of the relationships I now have in place to make this happen. I finally have my right people. {And I’m getting ready to teach you how to find yours.}

In the comments, I’d love to know . . .

Have you ever taken a social media hiatus or digital hiatus? How did you know you needed one? What did you learn?

Photo: allaboutgeorge

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