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This blog post is in support of a new book by Michelle Ward and Jessica Swift called The Declaration of You. It’ll be published by North Light Craft Books in Summer 2013. If you’re a Voice Bureau reader who isn’t familiar with Michelle and Jessica’s work, I’d recommend taking a look if you have a high Enthusiasm or Playfulness value. In their own words, readers get “all the permission they’ve craved to step passionately into their lives, discover how they and their gifts are unique, and uncover what they are meant to do.” Learn more about The Declaration of You’s BlogLovin’ Tour, and how you can participate, here.

Uniquity and I have an intense relationship.

As an Enneagram Type 4 — and if you know what that means, you’re probably chuckling to yourself already — To Be Unique, Original, Individualistic, Myself feels like my soul’s deepest longing. Type 4s long to create an original identity — the same way Type 2s long to be cherished, Type 6s long to be supported by others, and Type 9s long for inner peace.

Photo by Ross Griff (rossaroni) courtesy of Flickr Creative Commons.

The quest for what Michelle Ward and Jessica Swift term ‘uniquity’ has driven and defined my life.

I’ve been the eight year old girl whose blood ran cold with anger and astonishment when her church friend dared to name her new stuffed animal the very same unique name I gave mine (Tiffin, if you must know, after the town in Ohio I’d never been to but seen in my dad’s atlas).

I’ve been the sixteen year old girl whose heart broke into a million pieces when her ballet friend (a different person this time) named her new golden Cocker Spaniel the same name as my long-dead golden Cocker Spaniel. (Rudy, may he RIP.)

I’ve been the shopkeeper who inwardly rolled her eyes when a socially advantageous customer requested to know what her friends who had purchased housewarming gifts from me earlier in the day had gotten, so that she could make sure her present was on par, price-wise and impressiveness-wise.

I’ve been the blogger who rolls her eyes outwardly — right here, in front of my Mac as I type — when I read stuff online that feels derivative, recycled, or like a mash-up of Blogger X, Y, and Z’s latest articles. Really, people? I think to myself. Was that worth publishing?

I can’t even listen to audio interviews of me from my earlier days in business because so many times I refused to make a statement without attributing it to the person I heard, learned, or read it from — which makes me sound like a bona fide name dropper. Integrate the teaching into my own framework and put it out there as mine? Nooooooo. Not unique enough.

And while I’m a great curator, you’d better believe there’s no quicker way for me to short circuit a work day than to spend the first hour of it clicking through links on Twitter, reading Other People’s Stuff. Damnit! I’ll think. There goes that topic.

My personal recipe for Uniquity has always been: look away from everyone else! Your creativity has nothing to do with theirs!

I’ve been (privately) critical of other business bloggers whose work I’ve seen as “push off” pieces — in other words, they’re not actively developing and teaching their own methods, they’re just “pushing off” of other people’s with a light (or harsh) critique, or teasing out one undeveloped point from the original piece and making it. And yes, I’ve written a few pieces along these lines, too.

(There’s nothing inherently wrong with the above approach, by the way. I’m just a Type 4.)

It wasn’t until I found myself feeling shackled to Uniquity as the most important component of any creative endeavor that I felt moved to take a closer look at what was really driving me.

Several years ago, I asked myself, “What would you, at the age of 94 after a well-lived life, regret not having done?”

Only one thing came to me strongly and clearly, soared up into the open sky of my mind, a warm, soft-bodied bird with an all-knowing glint in his eye: Write and publish your book, it said.

And I knew it was true. Writing my book is it for me. That’s my Thing.

Here in my mid-thirties, I’m a working writer — I’m founder and Creative Director of The Voice Bureau, I still write copy occasionally, and I create lots of teaching and learning materials for our clients and readers. I love to write. I write every day.

But I’m not writing, you know, my book.

Because, well, “everybody” writes books. (No they don’t.)

And “everybody” has a story in them that needs to be told, and what if it’s like my story? (It both will be and won’t be.)

And which is the better route these days — self-publishing or traditional publishing? Which holds more prestige? (That’s my high Power value talking.) Which is easier to market and sell? Will one of the routes banish me to the pile that’s “just like everybody else?”

And so on.

Many times, my prerequisite to Be Unique, Above All, keeps me from ever beginning my great work in the first place.

That is no longer okay with me.

A conversation with (of all people) a health coach friend of mine got me thinking about my creativity in new ways: What if, she said, you were allowed to look at other people and in other places for creative inspiration? What if you didn’t expect yourself to reinvent the g*d*mn wheel every time you write a blog post? What if being UNIQUE meant just being you — and the whole world was available to you as inspiration?

I liked those ideas. And whoa — what a different way of being in the world that is for me.

My instinct is to tie up this piece with a nice little bow, bring it to a tidy conclusion, an exhale.

But we all know that creative work, defining Uniquity for ourselves, and claiming a true and original identity — that’s big human stuff, dudes.

I don’t want to sell you short by pretending that it isn’t.

So I’ll just let you in on a promise I’ve recently made to myself: I am allowed to be expansive. To be all-encompassing. To be Yes and No and All and Some and Never and Maybe. To be in the thick of a creative swamp and to be standing willfully on the rooftop of a building I have erected myself, a building called Unique — and both places are equally valid.

And whatever I am when you see me there — that’s me. Unique enough.

In the comments, I’d love to hear:

What’s your relationship to your own Uniquity? Equally intense? A little more loose and free-flowing? Tell me about it.

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Voice Notes is an occasional special feature. We take you inside the online brand presence of a business owner we think you should know — through a dozen evocative sentence-starters.

Abby (Chief Voice Bureau Officer) says:

Long ago (in internet years), when Danielle LaPorte used to offer her now-retired Fire Starter Sessions at $300/hour, some retail blogging friends of mine went in together and got me one as a gift. During that call, Danielle told me that I should look to Susannah Conway’s blog as inspiration for what I could do online. At the time, I was a lifestyle boutique owner (brick and mortar with an online presence). DLP told me to look at Unraveling: The e-Course and said I could be the “Susannah Conway of retail.” :) I didn’t exactly go that route, but that call with DLP, and finding my way to Susannah’s site, and then to so many more wonderful creatives’ sites from there, was the beginning of my adventure in creating community online and making offers from the heart. And I’ve never looked back.

 

Today, I’m still enchanted with Susannah’s artist eye. She’s one of my very favorite Pinners. I admire her writing voice. And I like the way she puts learning experiences together for creative people to invest of themselves in. She’s inspiring in so many ways.

 

This year marks the one-year anniversary of the publication of Susannah’s book, This I Know: Notes on Unraveling the Heart. To celebrate, she’s hosting The Big Book Giveaway on her site — a contest you can enter to win 21 beautiful books.

And now I’m glad to bring you — Susannah . . .

Susannah Conway, Photographer & Author

Susannah Conway is the author of This I Know: Notes on Unraveling the Heart (SKIRT! Books). A photographer, writer and e-course creator, her classes have been enjoyed by thousands of people from over 40 countries around the world. Co-author of Instant Love: How to Make Magic and Memories with Polaroids (Chronicle Books), Susannah helps others reconnect to their true selves, using creativity as the key to open the door. You can read more about her shenanigans on her blog at SusannahConway.com.
Find Susannah on: Twitter; Facebook; Pinterest; InstaGram

Susannah_Conway300My top 3-5 Voice Values are:

#1: Playfulness and Love. #2: Intimacy, Transparency and Helpfulness. (These are all spot-on!). (Note: Discover your own Voice Values when you subscribe to The Voice Bureau’s Insider Stuff e-letter. Look for the sign-up box in the upper righthand corner of the site.)

I knew I’d ‘come into’ my writing voice when I:

Started blogging. I have a degree in journalism and worked as a fashion editor and freelancer for many years, but it wasn’t until I started blogging in 2006 that I allowed my true writing voice to come out and play.

If I could invite 3 people to dinner to give me their take on my work in the world, I’d invite:

Natalie Goldberg, Cheryl Richardson. Martha Beck.

On social media, I find I get most triggered when I see:

The seemingly never-ending stream of promotion. We have to get the word out about what we’re doing, absolutely, and there are elegant ways to do it. But my brain starts to hurt when I see the same words popping up again and again: free training call. Free video series. Free this, free that. So much of what I see is purported to be full of ‘value’ yet it actually contains nothing more than hot air. It’s all so formulaic it drives me nuts.

Personality typing? Why, yes!

My Myers-Briggs type is INFP (“The Harmonizer Clarifier”). On the Enneagram I’m a 4 (the Individualist). I’m also an Aquarius.

One thing I know for sure about my Right People is:

They are filled with heart and soul and want to connect deeply with themselves and the world.

The best compliment I’ve ever received from a client is:

“You touch so many women on such a deep soul level. You’ve made journal writing sexy and sacred.” ←— this makes me unspeakably happy.”

The next big business challenge for me is:

Working on my next book and creating my most ambitious project to date: a 6-month course launching in 2014.

I do the work I do because:

My deepest desire is to help people feel less alone.

I can never get enough:

Sunshine. I live in the UK where we famously exist on a meteorological diet of cloud with a side of rain. But on those rare days when the sun comes out, the city blooms like a smile. I live for those days.

The one ‘essential’ I could totally live without is

A television. In fact, I gave mine away last year and haven’t looked back.

If I couldn’t do the work I’m doing now, I’d be:

A rock poet à la Patti Smith.

In the comments, we’d love to hear:

What inspired you in this Voice Notes feature on Susannah? We look forward to connecting with you in the comments.

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The Situation:

Do you know the Pressing Problem your business solves?Lourdes [not her real name] is designing a line of high quality, fashion forward toxin-free nail polish to sell at market. She has a 12-year track record in the beauty industry and for the past 5 has been studying organic beauty products and talking with chemists who are committed to researching and making ethically sourced, toxin-free products. She’s beta tested small batches of her products extensively on family, friends, and friends of friends for the past year and has solid testimonials to share.

Lourdes is getting ready to bring her new nail polish line to the web. She wants to make sure that she positions the brand in a way that appeals to her intended Right People buyers: high end, eco-friendly boutiques, as well as consumers who are searching for toxin-free beauty products. She’s a capable writer with lots to say and is willing to blog and participate in social media if she knows there’ll be some yield on her time investment.

Lourdes’ Voice Values are Love, Accuracy, Depth, Enthusiasm, and Clarity.

Lourdes is in Phase 2 of her microbusiness brand development, what we call the Avid Adopter phase. She’s hungry, ambitious, and a bit impatient. But at the same time, she’s not hasty. She’s a Methodical Buyer who approaches decisions carefully.

Pop Quiz Time:

What’s Lourdes’ best next step?

A) Hire a web designer and get this brand built! After all, it’s fun to pin color palettes and that’ll be a nice distraction from the drier work of reading lab reports.

B) Start burning the midnight oil writing site copy for her Right Person buyer, leaning on her hunches and her intuition to guide her, plus the real-life feedback she’s gotten from her nail polish beta testers. What was that her neighbor Martine’s sister Kelly said? Oh, yes, “I liked how the Carousel Coral smelled like cotton candy. Nice touch.” [Note: Lourdes purses her lips and emphatically crosses out Kelly’s observation. Cotton candy???]

C) Hire a college student at $12/hour to research online shopping cart options for her. There’s so much to do still when it comes to “branding,” but the practical stuff can’t get lost in the shuffle.

D) Get clear on the Pressing Problem her business solves so that she can articulate her Brand Proposition clearly and powerfully to her web designer, to her copywriter, and most importantly, to her Right Person buyer.

Spoiler Alert!

Choice ‘D’ is the best use of Lourdes’ energy right now. While it’s true that Lourdes already has a product to sell, she’s not ready to do the deep (and FUN!) work of branding her business unless and until she’s clear on her Brand Proposition.

A Brand Proposition is a clear statement of The Value (what your business offers), The Vibe (the style or manner in which you deliver — AKA your Voice Values), The Who (who you serve), and The View (what makes you different — your individuated point of view on the solution you offer).

But before your (and Lourdes’) Brand Proposition comes shimmering into clarity (or mortared in soundly, if that’s more your vibe), you (and Lourdes) must identify the Pressing Problem your business solves.

Your Pressing Problem is the thing that makes you pound your fist on the table.

It’s the issue in your industry or the challenge you see good people facing that gets you all riled up.

Because life/laundry/dog training/living with an autoimmune disorder/throwing a surprise party for your partner shouldn’t have to be so damn hard.

IMPORTANT: The Pressing Problem doesn’t have to be a life-crushing, I-can’t-get-up-off-the-floor-because-of-this issue for your Right Person.

Nope. Not all businesses solve problems that are dire or drastic or grave in nature.

Your Right Person might experience the Pressing Problem your business solves as a minor ache, an irritating lack, or an annoying itch. The Pressing Problem pokes at her just acutely enough to keep her aware of its presence. (Note: The Pressing Problem pokes acutely at her. You don’t have to poke.)

When your Right Person finds you and your solution, she’ll think, “Hot damn! I’d LOVE to get rid of this problem.”

And YOU want to be someone who creates a solution to that Pressing Problem.

What Happens Next

Well, for Lourdes, it’s time to get clear on what words her Right People might think about when they’re looking for products like hers online.

This can be easier said than done.

What might be obvious to us — “Lourdes, they probably are thinking about — and most likely searching for — non-toxic nail polish” — can feel like a mystery to the brand creator herself.

Lourdes is a very smart person. She’s done her research, she’s deeply invested in the product she’s creating, and she wants nothing less than for her online brand presence to reflect The Value of what she’s got clearly and powerfully.

But when she thinks about what her Right Person buyer might be searching for online that would lead them to her and her brand, she thinks like this:

“Well, women want to feel beautiful. They want to feel alive again, light and free in their own skin. They feel a deep disconnection from the mainstream beauty industry, which says to be young and beautiful at all costs. They buy these over the counter beauty products with no understanding of the chemicals in them. Much less, what those chemicals are doing to their bodies from the insides out. They are all endocrine disruptors. Anyhow, I digress. My Right Person wants to feel beautiful, and sexy, and young. Even well into middle age. That’s important to her. I could see educated, savvy women ages 40-65 really liking my line. Although, my Right Person could probably be a teenager, too. So, maybe my Right Person is actually anywhere from ages 15 — or 13? — through 65. Wait a minute! Maybe I need three different Right Person Profiles. I do, don’t I? Three different Right Person Profiles, one for each color story in the collection. But oh, there’ll be crossover in which colors different women like. Oh my God, this is confusing.”

So again, Lourdes, what’s the Pressing Problem your business solves?

Many of us can relate to Lourdes, including me in one phase of my brand development. It’s a normal transition when you’re moving from passion to clarity — and it can occur even after you’ve launched your website and sold your first product.

Sometimes, we feel the urge to launch already, and at the same time, we still sense we’re not seeing the (very rich and well-groomed) forest for the (very distracting) trees.

If this is you, it’s time to get clear on the Pressing Problem your business solves.

The Voice Bureau’s Beta Empathy Marketing DIY helps you do that and more. From identifying the Pressing Problem to understanding your Right Person reader and buyer to articulating what makes your solution more desirable to your Right Person from a range of available options (including the option to do nothing), then you may want to check it out.

All the DIY details are here and your password for the page is: innerwork

If you’re reading this before June 8th, 2013, there’s still time to enroll for the very first Beta session. We’ve just opened up five more seats and we’d love to have you with us.

And oh, hey, if you happen to know Lourdes, feel free to invite her, too.

In the comments, we’d love to hear:

Have you been in a phase of business or brand development where you couldn’t see the forest for the trees? How did you find your way through?

photo by: Zanini H.

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Every business has a Right Person — an ideal client.

Orange armchair in the woodsThis is a marketing concept most values-based microbusiness owners buy in to. After all, we can’t serve everybody, and — stop me if you’ve heard this before (you have) — when we try to talk to everyone, we end up talking to no one.

We believe it’s important to be authentic, to differentiate our brands from the pack, and to develop offers that meet true needs, rather than fulfill trumped-up desires.

Most likely, you’ve been focused on doing all of those things over the past however long you’ve been running your business online.

Maybe business is steady. Maybe business is slow.

You have some readers, you’re serving some clients, but could things be better?

How can you gauge if your efforts to understand your ideal client have been working? How can you know if you’ve been slowly and consistently drawing your Right People to you, or whether you could be missing out on a whole lot more of everything?

Here are 7 signs you’re ready for a closer relationship with your business’s Right Person:

No. 1

You actually enjoy blogging — at least sometimes — but despite your intention to connect with real readers, it often feels as if you’re blogging in an open-air theater, with no butts in the seats. (Crickets Forever, anyone?)

No. 2

You’re ready to receive more emails and contact forms that say, “As soon as I landed on your site I knew you were my Right Person. I’m ready to work with you — today!” instead of ones that say, “Hey, I like your work. Any chance you do X, Y, or Z. [You don’t.] I’m not sure if you do exactly what I’m looking for.”

No. 3

You write heartfelt sales page — then tweak them and tweak them and tweak them — and your friends and colleagues tweet them and share them and give them huge high fives . . . but no one (or very few people) buys.

No. 4

The prospect of creating content on a regular basis to answer your Right Person’s questions sounds very appealing to you, because you love to teach and to share. If only you knew where to start, or how much to give, or how to partition your expertise into ‘bite-sized’ content.

No. 5

Even your favorite (so far) clients have raised some issue with your prices — and you know you aren’t exactly high-priced for your market. You sense a disconnect between the value you’re delivering and the value they’re perceiving.

No. 6

You catch yourself spiraling into feelings of frustration, shame, and hopelessness about your business. You’ve tried to design a business that draws from your deepest well of gifts and strengths, and yet, you continually feel drained.

No. 7

Something feels ‘off’ with your brand’s visual vibe. Your content is good, but you know it’s compromised by the way your visual brand looks. You’d love to fix that, without investing thousands of dollars in design guesswork.

Getting to know your Right Person — your business’s ideal client — is far from a fanciful, nice-to-do-but-not-really-that-important exercise.

Here at The Voice Bureau, we see clients’ businesses lighting up every day because of their renewed relationships with their Right People readers and buyers. And we practice what we preach. We’ve designed our site, our sales pages, all of our offers, and all of our content, with our Right Person squarely in mind. (Psst — she’s not actually that square.)

Tami and I would LOVE to support you, in a very hands-on and in-depth way, in your getting-to-know-your-Right-Person work. The price of our popular 2-to-1 Empathy Marketing experience will increase on June 1st, 2013, from $1800 to $2700 USD. You can book a start date in late June by putting half-down before June 1st, and secure the lower rate of $1800 total.

Click here for all the details, and to get started.

In the comments, we’d love to hear:

Which one of the 7 signs above is most meaningful to you, in terms of wanting to connect more deeply with your ideal client?

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Abby Kerr at The Voice Bureau is a participant in the blog series Social Media ConsciousnessThis post is part of a blog hop series on Social Media Consciousness, organized by the lovely and oh-so-conscious Heather Day of Vital Being Wellness. Click here for a list of all the posts in the Social Media Consciousness series. And if you tweet this post, please include the hashtag #SocialMediaConsciousness.

Most everyone I know who does anything intentional online wants to find their social media voice.

Of course, there will be those who read the title of this post and scoff. Pshaw, they’ll think. Ain’t no thing as a ‘social media voice.’ I’m just me. Let’s not get too self-conscious about it.

A baby bird cries in its nest alongside two unhatched eggsBut I’d like to challenge that.

Allow me to paint a little scenario.

Most of us know what it’s like to open Twitter or Hootsuite or Facebook or Google+, and collect our thoughts, fingers poised over the keyboard. We want to connect. We want to add value, contribute meaning, be part of an Important Conversation. And, if we’re on social media at least partly for business networking and marketing, we want to generate some sort of interest in who we are and what we do.

And with that loaded pistol of creative expectation pushed into the back of our neck, we start typing.

What comes next is anybody’s guess. Maybe we write the most brilliant status update of our life; it gets 149 likes and 16 shares. We go to bed that night still high on the Social Media Validation cocktail we felt lucky enough to sip that day.

Or maybe, we write the most heartfelt blog post of our life, the one we feel perfectly marries the values we stand for, the work we have to offer the world, and our own poignant personal story. We push Publish. We perch like an expectant mama bird, waiting for her delicate, speckled eggs to hatch. Refreshrefreshrefresh. And — crickets. Crickets forever [great new band name by the way — somebody please steal that]. Two months later, still not one comment.

What does this mean? Does it mean that you, your voice, your essence, the ideas you care about, are not wanted, not desirable, not share-worthy? Not pruned and primped up enough for digital culture? Not spotlight-ready?

Maybe that is the case, if you see yourself as a fledgling content creator trying to navigate the thicket of social media without a clue, desperately wanting to find the magic Social Media Strategy That Makes An Impact [!!!!!!!!].

But probably not, no — not by my standards, at least.

Every voice, and every Voice Value that it might embody, can be authentic.

There is a realer (can we make that a word?) version of your voice and a less real version of your voice — even when you’re strongly identified with your Voice Value’s particular verbs, adjectives, and metaphors. I can be all Clarity/Power/Excellence/Depth/Legacy on my On Days and my Off Days. I can be writing and crafting social media updates from an authentic inner stance or not, depending on the context, whether or not I’m triggered, or how hormotional I am (let’s definitely make that a word).

How do you get to a stance of owning your authentic social media voice? Of not shrinking and shimmying into someone else’s brand language just because it’s the style of Call To Action, or it’s the phrase of the moment, that gets the most shares?

I’d like to offer this: finding your social media voice, as a thinker and a creator and a human being conversing in the digital marketplace, is about finding your intention.

And finding your intention has to be 100% about you, not about them.

I’ll clarify.

You might have a high Helpfulness value. You can write a blog post trying to be helpful. You can share something on G+ trying to be helpful. But your desire to be helpful, and your act of helping, has to be enough. Enough reason to share something in the first place, enough reward on its own. You can’t hinge your success based on whether or not someone responds and says, “My God! That was helpful. Thank you.” Well, you can hinge anything you want on external validation, but it’s not going to feel very good in the long run. (Trust me. I know from whence I speak.)

Let me make this about me for a minute, lest I start to sound didactic.

My relationship with social media? Well, it’s a charged one.

I love social media — that it exists, what it can do. There are days when I love being myself on social media, and days when I hate being myself on social media, oftentimes in equal intensity, almost always within the very same 24 hours. Definitely always inside of every 7 days.

I’m one of those people about whom other people say, God, I don’t know how she keeps up with so many relationships and connections. Seems like she’s everywhere, all the time. How does she do it?

Truth? I’m a whiz at creating what this digital culture calls “valuable free content” — which is the stuff social media thrives on. I can give and give and give, and whether or not I get more business, I just keep creating and giving. Instead of building my next thing for sale (which would grow my business’s bottom line more quickly than will asking thoughtful questions in my private G+ community), I think of the next value-packed blog post I could write, the next color palette from Design-Seeds I could link to one of the 16 Voice Values, the next free call I could co-host with my collaborative partner. I think of adding value, almost to the deterrent of my own extraction of value (read: getting paid).

And if you look at my tweetstream or watch my Facebook page for a day, it looks as if I’m always on. Always there. Quickly hitting Like on nearly every comment someone posts on my Wall. Never failing to reply to a tweep. Plus-one-ing on G+. Pinning the shit out of everything on-brand for me.

But hey, this hyperconnectivity is not necessarily something to emulate.

(Have I mentioned I’m an introvert?)

Why do I do social media the way I do it?

For me, it’s a control mechanism as much as anything. [Ohhhhh, here we go . . .]

I love having a multitude of conversational tools and portals at my fingertips (literally). I love having the personal power — yep, I said it — to dip in and out of other people’s lives, to converse in slices, to convey huge support or fierce love or kooky wink-wink nudge-nudge humor in 140 characters, on my own timing, in my own way, and then to walk away. I like how social media allows me to connect, from a place that feels safe and relatively free, because nobody from Twitter is going to just come over to my house unannounced, and very few of my online connections have my phone number. I like looking as if I’m always watching, because to not always watch leaves you [me] unguarded, and vulnerable, and out of control. (High Power value, much?)

And this, my friends, is the most valuable vulnerable I think I’ve ever been on social media. Right here, in this blog post.

So lately, when I’m on social media (or my fingers are itchy to pick up my iPhone and get on social media), I do an intentions check.

I ask myself (in my head, not out loud):

  • Why do I want to use social media right now?

  • Why is that reason important to me?

  • Can I use social media right now, for that reason, without expecting anyone else to do something, say something, be a certain way, or respond to me in a way I’m pre-anticipating?

And if the answer to the last question is NO — and the truth is I need some kind of external validation — then I try to go find something else to do. Make a smoothie. Walk my dogs. Take a nap (but not really). Or pin some shit.

Now over to you.

In the comments, I’d love to hear:

How do you connect with your authentic social media voice? How do you check your own intentions?

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