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Our readers and clients ask the BEST questions — and we want to answer them! Dear Abby (& The Voice Bureau) is a regular feature in which we take on a commonly asked question from one of our readers or clients (sans identifying information, of course) and give our whole community a chance to hear our response, then add their perspective in the comments.

Help! My competitor just launched her website and she’s bringing the exact same message to the same Right Person.

Dear Abby (& The Voice Bureau) —

Is your competitor a mirror image of your message?Someone I really like (and respect) just launched her new website, and we have the same. Right. Person. I couldn’t have expressed my message better myself! My brand voice will probably sound a little different from hers, but not much.

I’m not sure quite what to do about this. I don’t want to copy her AND she is feeling like a long lost soul sister who manifested almost exactly what was in my head, heart, and soul. I’m moving forward into writing the copy for my site, and I need some perspective here.

Signed,

Mirror Image Message

Abby (& The Voice Bureau) Says

Dear Mirror Image Message —

Here’s the best way to look at this: in this phase of bringing your new brand online, it’s best to NOT look around at peers, colleagues, or competitors. Just, as they say, “do YOU” and focus on learning more about your signature mix of Voice Values and how they meet the needs of your Right Person. (If you work with The Voice Bureau on web copy, you’ll learn more about your Right Person in the Creative Brief we’ll craft to guide the project.)

There will always be other brands and providers who are serving the same Buyer Type as you, and even delivering a solution that’s in the ballpark of what you do — but no one else will do it exactly the same way you do. The online world is vast, and there’s room for all!

We won’t look at your competitor’s stuff as we move forward. Our focus is entirely on getting to know your Right Person and why she would want to buy from YOU — and then expressing that in the copy so she can see herself there: unmistakably, and authentically.

Talk with you soon.

Abby (& The Voice Bureau)

In the comments, we’d love to know:

Have you experienced something similar to Mirror Image Message? Have you watched a competitor, colleague, or peer come forth with a very similar message in a way that reminds you of how YOU’D deliver it? How did you react? What did you do? Share with us in the comments so we can learn from you.

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The Voice Bureau ♥s Pinterest.

Full confession: I was NOT an immediate Pinhead. I did NOT jump on the Pinterest bandwagon back when everyone else did. I was NOT an early adopter. In fact, when Pinterest first came around, my feelings for Pinterest ran more along these lines.

Abby Kerr of The Voice Bureau on PinterestWhat the actual eff? I’d privately muse as my peers and colleagues merrily filled up my Facebook home feed and Tweetstream with images too lovely to be snapshots of somebody’s real life. I figured this new social media channel was little more than a fantasy bastion for what I think of as The Cupcake-Making Ladies, the teastain-everything-and-then-stamp-it-with-a-vintage-French-crown set, and, well, this chick (whose storytelling ability is actually quite brilliant).

Thank goodness for Tami Smith, my collaborative partner, who clued me in on how Pinterest could not only be incredibly useful as part of a content strategy, but FUN.

This is NOT a How To Use Pinterest for Business post. Nor is it a step-by-step post on how you can work Pinterest into your brand’s content strategy. Rather, it’s a look at how we’re doing it at The Voice Bureau, which is a service-based creative business. If you’re a coach, a consultant, a writer, a designer, or another type of creative who renders services just as often (or more than) products, you’ll want to keep reading and see how YOU can adapt what we’ve found to work for your own purposes.

It’s easy to see how a product-based business can use Pinterest to heighten potential customer’s desire for their products. Check out how Canadian tile art designer Sid Dickens curates pins that showcase their products and inspirations. Jayson Home, in Chicago, does a beautiful job of highlighting their own finds and furnishings, along with other moody inspirations. And boutique eyeglass retailer Warby Parker kills it with not only product shots, but on-location photo shoots, scenes from their doing-good Class Trip Visits, and related lifestyle boards.

But how about service-based creative businesses?

How can we use such an image-heavy channel to tell a story about what, how, and why we do what we do, and most importantly, who we do it for.

When I first forayed into Pinterest, I started by finding my visual footing.

I set up boards — as many as I wanted — that told stories about my personal tastes and aesthetics. These boards are all public, and give you a chance to get to know the personal ‘who’ behind my brand (that’s me, for the most part).

Here are a few of my favorite personal boards:

  • Home Enthused — or, what my house might look like had I unlimited funds
  • I’d So Wear It — a peek inside my fantasy closet
  • Writerly — inspiration for keeping the pen moving across the page
  • Vegan & Vegetarian — as a self-identified Pesco-Vegetarian with Vegan Tendencies Who Also Eats Ethically Raised Eggs, I get a lot of culinary mileage from this board

My personal pinboards taught me how to use Pinterest. I quickly realized that stuff I’d pinned in my early days of use didn’t seem quite as irresistible 100 pins later — and so I could delete it without missing it.

Essentially, personal pinning taught me how to tell cohesive stories through each board — and that’s what Pinterest is more or less about, no matter whether you’re using it for business or for personal stuff.

You don’t have to know what story you’re telling before you start pinning. Unless you want to. Remember: there are no hard and fast rules here. Just what works best for you and your Right People.

After I found my rhythm and my pinning ‘style,’ I turned my attention to how I could use the wild world of Pinterest to support The Voice Bureau’s brand conversation.

For starters, I looked at our core methodology — the tools we invent and invest in that help us deliver the results we do.

For us, that’s my Voice Values paradigm for branding.

I wanted to show our audience visually what the Voice Values look like in action. And so I created a pinboard for each of the 16 Voice Values. Here are a few of them, to get you started. You can view all 16 Voice Values pinboards at once by visiting the landing page for our profile.

Beyond our methodology, I wanted to use Pinterest to curate resources from around the web that could support our Right People in the work they’re doing with branding, copywriting, and building out sustainable, values-based businesses. I love the idea of curating some especially great resources right on a sub-page on a website, but even more than that, I love using the interconnected web of Pinterest to do it. Here are some boards we made to support you in your extra-branding, business-building efforts:

Finally, we use Pinterest to support our 2-to-1 and group work with clients.

We create mood boards for the Right Person of our clients working through our Empathy Marketing methodology.

You can take a look at some of them here. Note how very different are the vibes and styles respective to each board. Each one paints a strong and cohesive portrait of the worldviews, interests, aesthetic inclinations, core needs, and developmental desires of a particular Buyer Type and a singular Right Person.

So that’s how The Voice Bureau gets it done on Pinterest. How about you?

In the comments, I’d love to hear:

How are you using Pinterest to support your business and brand conversation? Anything working really well for you? Anything you’re going to try after reading this piece? Let me know!

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Voice Notes is an occasional special feature. We take you inside the online brand presence of a business owner we think you should know — through a dozen evocative sentence-starters.

Abby (Chief Voice Bureau Officer) says:

The first time I heard Laura Simms’ business name — Create As Folk — I said, Create as WHAT? And then the very next second, I loved it. There’s something so crafted, organic, grounded and well, folksy-feeling (it’s the new, modern folksy) about the work Laura does with people who are looking for their great work in the world. And if her message wasn’t compelling enough, her lovely and well-organized website is a delight to spend time exploring.

Although we’ve never yet met in person, I consider Laura a kindred spirit and a friend. She’s leading the Career Homecoming movement, by believing that making a living and making a life should go together. I love this quip, from her About page: “By purpose-driven, we simply mean that we want our work to make a difference. Money is important, to be sure, but it’s not what springs us out of bed in the morning. We want to do something meaningful, be who we are, and wrap it up in cash (if we could carry it home in an Anthropologie bag, we would).” Oh, my kind of woman.

Now she’s come out with a new book exploring how to make the leap from the “Boomer Blueprint” into a purpose-driven career. It’s called The Purpose Paradigm, and you can get your own copy right here.

Friends, I give you our Q&A —

Laura Simms, Creative Career Coach

Laura Simms helps purpose-driven people find careers that feel like home. She’s the leader of the Creative Homecoming movement and the author of The Purpose Paradigm.
→   Find Laura on: Twitter; Facebook; Pinterest; Instagram

Laura Simms of Create As FolkMY TOP 3-5 VOICE VALUES ARE:

Intimacy, Depth, Audacity, Playfulness, and Power

(Note: Discover your own Voice Values when you subscribe to The Voice Bureau’s Insider Stuff e-letter. Look for the sign-up box in the upper righthand corner of the site.)

Personality typing? Why, yes! I’m:

An INFJ, also known as “The Protector” or “The Foreseer Developer.” (Abby’s note: Me, too! Although INFJs are said to make up less than 1% of the population and are the rarest of the 16 Myers-Briggs types, The Voice Bureau seems to attract a disproportionately high number of them as clients, readers, and friends!)

I do the work I do because:

I love being part of a person’s shift. Lest you think coaches are just a bunch of selfless do-gooders, many of us are hooked on the high that comes when a client realizes she can do what she previously thought was impossible. I LOVE that.

An unlikely source of creative inspiration for me is:

Acting. It’s not unlikely to me because I was an actor for a decade, but most career-centric professionals don’t have a history with auditioning for Cirque du Soleil and on-camera flirting with Joe Mantegna.

My brand is all about:

Being at home. In your work and in your own skin.

One thing I know for sure about my Right People is:

They are down to earth — all people I’d want to hang out with at a cookout.

On social media, I find I get most triggered when I see:

Female entrepreneurs reassuring me that their newsletters are just “Hey, girl!” emails and shouldn’t be considered promotional in the wake of Gmail’s new tabs.

I find the richest social media conversations take place:

In private Facebook groups because: the members have self-selected, they are united by an interest, and are there for conversation more than promotion.

The next big business challenge for me is:

Reaching more people while staying true to my Intimacy and Depth Voice Values.

If my clients only hold onto one piece of advice from me, I hope it’s:

To trust their intuition.

If I couldn’t do the work I’m doing now, I’d:

Run an otter rescue farm. (Abby’s Note: I can honestly say I never saw that coming.)

I can never get enough:

Of cuddly mammals. Cats, dogs, rabbits, otters . . . does it have fur? Then I want to pet it and rub it on my face. Which is, incidentally, how I discovered that I’m allergic to hairless rats. So I’ll even break the fur rule for critter cuddle.

My favorite question to ask people is:

“Have you ever seen a ghost?” No matter what they say, good conversation always ensues.

In the comments, we’d love for you to:

Tell us what having a purpose-driven career means, or would mean, to you. We’re all ears and we look forward to saying hi in the Comments.

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Voice Notes is an occasional special feature. We take you inside the online brand presence of a business owner we think you should know — through a dozen evocative sentence-starters.

Abby (Chief Voice Bureau Officer) says:

I love a smart woman behind a good magazine. Jane Pratt, Ishita Gupta, Sara Kate Gillingham-Ryan, and today’s feature guest, Stephanie Pollock. Stephanie is the founder and publisher of Going Pro Magazine, the focus of which is to “demystify success” for entrepreneurial women. (I say a hearty amen! to that.) In this most recent (at the time of publication) third edition of Going Pro, Steph gives readers a rare glimpse behind the scenes of 14 successful female-owned businesses (including her own and mine), and asked all participants to really bring the realness. As Steph regroups her own biz to focus on entrepreneurial leadership, I thought it was a great time to share with Voice Bureau readers a portrait of the woman who says that “Greatness is claimed, not born.”

Please meet Stephanie! —

Stephanie Pollock, Entrepreneurial Leadership Coach

Stephanie blogs at StephaniePollock.com about digital entrepreneurship, going pro, and claiming greatness. She’s the founder and publisher of Going Pro Magazine, a free digital magazine inviting women to make history with their businesses.
→   Find Stephanie on: Twitter; Facebook; Google+

Stephanie PollockMY TOP 3-5 VOICE VALUES ARE:

#1 Power & Enthusiasm, #2 Depth, #3 Innovation & Helpfulness

 (Note: Discover your own Voice Values when you subscribe to The Voice Bureau’s Insider Stuff e-letter. Look for the sign-up box in the upper righthand corner of the site.)

I do the work I do because:

I believe that entrepreneurship is one of the most powerful expressions of leadership and personal growth. And I believe that women have greatness inside them that’s just itching to get out. I want to help them to stop hovering around their potential and actively claim it!

The iPhone app I wouldn’t want to live without is:

It’s a toss-up between the Apple Podcast app and Audible. I go to bed every single night to either a podcast or an audiobook (and then have to remember where I left off the next night after falling asleep partway through).

If I could invite three people to dinner to give me their take on my work in the world, I’d invite:

Todd Henry, Sarah J. Bray, Brené Brown

The truest branding advice I’ve ever heard is:

Be yourself. It’s deceptively simple and often incredibly hard to own. But once you do — everything feels way easier.

The next big business challenge for me is:

Shifting my conversation at StephaniePollock.com away from mostly business strategy/tactics into a conversation about entrepreneurial leadership. And writing my book.

If my clients only hold onto one piece of advice from me, I hope it’s:

There’s always a CHOICE. Always. And you should consider them all — plus a few wild-card what-ifs, for good measure. But remember: the only cure for analysis-paralysis is simply to choose. Make the choice that carries you closer to PRO.

If I couldn’t do the work I’m doing now, I’d be:

Hmm . . . how to pick? (I am very multi-passionate.) A chef or a singer or a pro soccer player or a radio host on CBC (Canadian Broadcasting Corporation). As a kid I wanted to be a forest firefighter, but I’m over that one.

I can never get enough:

Coffee (an Americano). Magazines. Canada. Wine. Caprese salad. Books. Adventures with my kids. Date nights (because they happen so infrequently these days). Blogs. James Taylor. The West Wing & Gilmore Girls. The smell of basil. Conversations with smart women. My daughter’s giggle and my son’s hugs. The ocean.

The one ‘essential’ I could totally live without is:

Chocolate. Okay, maybe this isn’t an essential, although my husband would argue that point. But if I never had another piece of chocolate, I’d be just fine.

One color I wish was in my visual brand but isn’t (yet) is:

Gold. The next iteration of my visual brand will have gold and way more white.

My lifestyle, in three words:

Casual. Kid-friendly. Creative.

My favorite question to ask people is:

What would it look like if you could have it exactly the way you wanted it?

In the comments, I’d love for you to:

Answer Stephanie’s favorite question: what would it — your business, your brand, your experience of leadership — look like if you could have it exactly the way you wanted it?

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Can I get a redo?

Going Pro Magazine 3rd EditionToday, my colleague Stephanie Pollock — who I discovered, when I Skyped with her last year, is every bit as intelligent and kind as she seems in her writing — released the 3rd edition of her digital magazine, Going Pro. I’m one of 14 women entrepreneurs featured in the mag.

Steph’s objective for publishing the mag is this: “to demystify success.”

Because, she says, when we read the perfectly edited blog posts, view the dreamy-filtered Instagrams, and scan the wittily and compassionately curated Tweetstreams of our favorite-to-watch online business owners, “we know we’re only getting the highlight reel.”

Isn’t this the truth?

Each contributor to the magazine wrote an article and completed a Q&A. Reading back through my article today, “3 Things To Cross Off Your To Do List While Going Pro,” I was struck by how hollow and plastic the piece feels. This is no fault of Stephanie’s: I was asked to bring it and to be ‘no holds barred,’ by I didn’t quite get there in this piece.

I do love the Q&A I did, though, because I articulated some thoughts about doing business that I’ve never put in writing before. There’s the jewel box metaphor, a mini treatise on pluck, and what I still struggle madly with in my own business. I’d love for you to read that Q&A, and to check out the contributions of the other 13 women (including Steph herself).

You can download your own digital copy of Going Pro Magazine, Edition 3, right here.

I’ve been thinking lately about the way we present our success to the “public” — whomever that is (that’s YOU, reader). And while I love the art and science of branding and putting a conversational best foot forward, I also believe that we could show up with a little more empathy — not only for the people who are drawn to do business with us, but for ourselves, and for our peers and colleagues in business.

And so I’ve put together a few more thoughts. This is the piece I should’ve submitted to Going Pro.

Here’s why it’s good to demystify success in business (especially as women) and how this helps us all have a better experience as brand creators:

1. BS breeds more BS, and the world does not need more BS.

Transparency is neither my highest Voice Value (it’s right smack in the middle of the 16, for me), and neither is it something entirely comfortable for me in public. In private, in a small group or 1-to-1, when I can look into your eyes and see that you’re trustworthy, I’ll tell you just about anything. Online, my face-to-the-public is a fairly tight-lipped one. But in those moments when I let my hair down (like yesterday, in this Facebook post), I’m always surprised by the overwhelming YES and THANK YOUs that come chorusing in from all around me. What? Other people legit feel this way, too? YES.

Dropping the BS is good for business — especially if you’re a perfectionist.

When we insist on living inside a filmy photo filter where everything looks dreamy and bokeh’d and just right, we perpetuate the notion that business is “easy-peasy” (a phrase that makes my skin crawl) and should be no more complex than tipping back a Mimosa on a sun-dappled balcony somewhere — if you can just figure out how to do it right.

As women in business (I’m calling out women here because that’s the target readership for Going Pro), we owe a modicum of honesty to each other about what it really takes to design our own work in the world, market it to sell, and deliver it excellently and with great love and care.

It’s intense.

2. Making it look easy is a feat, not a character strength.

You know what they say about ducks, right? They float along smoothly, skimming the surface of the water while paddling like hell underneath?

Yeah, that’s a lot of women business owners I know, to a greater or lesser degree.

Those who make business look easy, in my view, are people who are wired to make things look easy. (I admit that I fall in to this camp, in some ways.) Chances are, “making it look easy” is actually a stress behavior or a compensatory behavior covering up something else. Not to get all pathological on you, and not to say that we should go on and on about how hard the work of building a business can be and feel (because let’s be honest, building your own business is a lot of effing fun, too!), but to NEVER let anyone break the crust of our self-imposed perfectionism — that’s just tyranny of the soul.

A little reality check for our readers and clients, every once in a while, makes the work we create and deliver all the more human. What a gift and privilege it is to BE someone who gets to create for a living. There’s no shame in showing your hand from time to time, even if that hand has nail-bitten fingers.

3. Your success makes me better, and mine makes you better.

This is one that’s a toughie for many women business owners to embrace, especially because a Competitive stance (in business) runs counter to the Good Girl Regime so many of us were raised, schooled, and indoctrinated under. What I mean is — we were TAUGHT not to compete but to collaborate, compliment/complement, and cooperate, and so learning to embrace our Competitive edges was renegade — a fierce choice for self-centeredness (the good kind).

But now in the highly collaborative world of doing business online, women have to learn new ways to come together as peers and colleagues — not in competition with, but in collaboration with one other, and to do so while holding our powerful center. To collaborate with others goes against my nature to a large degree, and yet, I’ve learned to love it. Growing my business over the last 9 months from Abby Kerr Ink (a one-woman freelance show) to The Voice Bureau (a boutique agency specializing in brand voice, copy and content-writing, and marketing) has been the BEST professional move I’ve yet made. And I know there will be more moves that are wise and rich like this one was. (In my Going Pro Q&A, I share a little bit about how hard letting go of control was for me. Maybe you’ll be able to relate.)

It’s not that as business owners, we’re “called” to help others get better, stronger, faster. Not at all. Not all are called to teach, though we’re each teachers in our own way, even by example or from a distance and especially when we’re most unaware we’re being watched. I don’t think it’s wise or desirable for every business owner to teach others to do as she’s done.

But we are called, I believe, to learn that others’ strengths and successes are not a threat to us. Instead, others’ victories can be assets and resources for us. My success really does make you better, as you learn from watching me and interacting with my brand. And your success makes me better, as I learn from watching and interacting with yours.

So this is the post I should’ve written for Going Pro.

And now I have. Thanks for listening. Here’s to more de-mystification of success.

In the comments, I’d love to hear:

Do you like going behind-the-scenes of other people’s businesses and brands? What do you wish business owners would talk MORE about? Anything you’re sick of hearing about?

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