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At The Voice Bureau, we’re planners. We leave lots of space for intuitive lunges, but we also love a good spreadsheet.

So naturally, as the end of the year draws close, Tami Smith and I have been having lots of big talks: about what really worked this year for Voice Bureau readers and clients, as opposed to what just felt good, or what may have looked promising but didn’t pan out so well in implementation. And most importantly, we’ve been deciding on what we will commit to for our 2014 collaboration.

Then Tami came up with The Curiosity Grid, a simple, self-guided inquiry tool that brings clarity to what was created, launched, and accomplished in a given period of time — and actually understand what to do with the reflective process. (BONUS: The Curiosity Grid works on personal stuff, too, not just business-related.)

We’re sharing Closure & Clarity, featuring The Curiosity Grid, via a simple, elegant 4-week course, for which registration is open now and closes end of day Thursday, December 19th.

Here’s a Q&A with Tami herself, the creator and facilitator of the course. (I’ll be a supporting contributor.)

ABBY: Tami, first, let’s talk a bit about you. Many of our Voice Bureau clients know you as the co-creator of Empathy Marketing, our high level consulting package for business owners. They also know you as the co-creator of DIY workshops under the Voice Bureau.

Can you share with us a few highlights from your independent work, and your life, that Voice Bureau readers would connect with? How can you relate to the mostly solopreneur crowd that is our readership?

Photo of Tami SmithTAMI: I’ve noticed a  high level of self-awareness and sensitivity among the readers of the Voice Bureau. I love the way they approach all thing,s and especially marketing. I knew when I started my consulting businesses that the way I worked and how I connected with people was going to have to be from a place of genuineness. I was always allergic to hype and any bending of truth in marketing. I started my consulting business in 2008 with the desire to bring all the experience I had from working in a variety of high level sales and marketing positions to the small business owner.

I remember when I wrote an email to friends and family announcing the launch of my business. I was so excited about what was ahead, and  how my knowledge was going to be so appreciated by small businesses owners. Yes. That was how naïve I was. Some well-intentioned responses to that email came back informing me about the road ahead and how hard it is to own a business. It was the “good luck with that — tell me when you are back in the market looking for a job” kind of response,  and I thought, well, just because it is hard for some people doesn’t mean it will be for me. I thought things would be better for me because I already understood marketing and sales. You could say the early optimism and confidence was slowly wrung out of me over the next five years, replaced by the reality that building a business and a brand you love is going to have ups and downs, cycles, seasons, and all achievements are short lived.  There’s always more to do and finding your own rhythm takes time.

It seems that many Voice Bureau readers are also great writers, so I’m not sure how much they can relate to this aspect, but it feels like so much work just to get someone to notice my brand. I have two pretty big things working against me. One, I don’t like attention. For real. It isn’t that I’m shy, in fact, I’m fairly outgoing and genuinely like people and meeting new people. It is when some sort of spotlight shines on me that I shrink. I love engaging in good conversations that are private, not public. Two, I’m not a good writer. Words seem to get stuck in between the thought and the expression on the page. I have all these things to say and the words just swirl around and come out sounding mixed up. Obviously, in the online marketing world, that is a pretty big hurdle.

On the upside, I have a really good grasp of the big picture and can quickly understand how to connect various dots to create strategy. It is an innate talent and one that I’ve cultivated and honed to use in my consulting practice. I have that problem-solving gene that drives me to innovate. You can read more about my personal story and experience here.

ABBY: What’s at the heart of Closure & Clarity, the 4-week course, and why is now the right time to share this approach?

TAMI: The heart of Closure & Clarity is an honest and mature conversation with one’s self. It is surprisingly difficult just to come really clean, to be totally open and honest. There’s often a part of ourselves (at least this is my experience) that wants to hang on to some sort of story about our experience. Sometimes the story is about how we deserve better, how things should be different, how we should be different than we are, how we’re not enough, or how life is unfair. For some reason, the stories about the spectacular results our clients got, the kindness we showed, the ways we showed up fully, never seem to stick. We end up with a skewed perspective of reality. Closure & Clarity is a way to see the whole of your experience, not just the sticky stuff. It is a way to see that limits aren’t obstacles as much as realities that need to be seen, accepted, and released. It is a way to learn from your past year and to see more clearly that there really are no mistakes.

Why is this the right time? Well, anytime is the right time to pause and use the Curiosity Grid to see your own truth, but it is especially important this time of year.  Collectively and culturally, we are acknowledging  endings and celebrating beginnings. There’s a natural drive to give pause and to plan.

ABBY: Why don’t traditional business planning methods, and resolution-making and goal-setting, work so well for self-employed people building a values-driven business?

TAMI: I don’t think anyone starts a business so they can be the worst boss they’ve ever had or experience a little more of the daily grind. Goals hanging over your head can quickly become that demanding boss. I’m not saying we shouldn’t set goals at all, rather, we need to learn how to use our energy in a way that is more productive. My sense is the biggest motivation for starting a business is to have more freedom. We want freedom to act and move from our values. Goals have ends. The teaching around goal setting is that they should be Specific, Measurable, Attainable, Realistic, and Timely.  If we hold freedom, connection, peace, and creativity as our highest aspirations, we see that these things are not destinations we arrive at by reaching a set of goals.

ABBY: It’s so easy, as microbusiness owners and brand creators, to get caught in cycles of comparison, jealousy, and self-loathing, which ultimately only distracts us from doing the great work we want to do. What’s your take on the Not-Enoughness complex so familiar to many solo business owners (especially sensitive ones)?

TAMI: Yep. Uh-huh. I agree. It seems to be inescapable, in my experience. I’m curious about this, though, because while I see Not-Enoughness as a universal human experience, it seems to be accentuated by being a business owner and even more so if you are an online business. If we can accept that there’s a part of us that will never feel whole, that it is wired-in to our experience, we can start to see it for what it is and accept it.

For me, I experience this self-loathing, I-just-don’t-matter feelings when I bump up against my limits. I literally come to the end of myself and admit that I just can’t understand or I just can’t do whatever it is I’m trying to do. In that stopping, and admitting, I start to let go. It is a surrender and sometimes it hurts a lot. When I fully stop, then the comparing and stories about how I’m not good enough stop, too.  In the space, in the void that is created by stopping, something new starts to arise and I feel connected to truth. Then I start to see possibilities and I’m able to work from a place of curiosity and wonder again, instead of comparing myself.  That is my process and something that has taken years of practice.

I want to say a little more about why this Not-Enoughness complex is especially difficult and accentuated in solo-entrepreneurs. There’s a general consensus that bringing a business online is something anyone can do if you know a few secrets. Once you get past the initial hurdle of the first few years, you’ll be ready to reap the rewards of the greatest lifestyle on the planet. There’s an unrealistic view around this “have it all” message that sells programs. We end up comparing ourselves to people that have achieved some sort of satisfaction, popularity, or monetary success and believe that we should be the same, or we should be experiencing the same thing. That is just craziness. The deeper truth is we all have our own unique experience and have access to everything we need to enjoy our lives, if we can see the beauty in our own experience (as it is, not as we wish it was).

ABBY: What do you see as the point of getting closure on 2013 and clarity on 2014? What difference will going through a process like this make to our businesses, brands, and to us, as individuals?

TAMI: The point of getting closure on 20213 and clarity on 2014 is that we don’t rush right past our own life in a hurry to get to a better one. There is so much wisdom waiting for us to extract from our experiences and if we don’t take the time to see it, if we don’t get the lesson the experience held for us, we are bound to repeat it. Our work can have impact,  meaning, and profitability, producing a more satisfying business life when we are able to act and make decisions from a place of gentleness and wisdom, knowing we are turning obstacles into stepping stones.

ABBY: The tool you’ll be teaching in Closure & Clarity is The Curiosity Grid. Tell us about the idea behind the tool and how it came into being.

TAMI: Curiosity is an amazing gift and a tool we can use to gain clarity. We can use the power of curiosity to understand ourselves and our experience, to see what is really true without judgement. I wanted to create a way to use curiosity without getting lost down rabbit holes. The Curiosity Grid is designed to provide a container, or structure, to tap the power of curiosity and  access the answers you need for closure and clarity.

Think of it this way: the idea is to have a structured way to use curiosity as a guide.

ABBY: Anything else you’d like to tell us, Tami?

The 4-week course walks you step-by-step gently through the process of sorting through the past year’s ups and downs and honoring all your efforts. The Curiosity Grid provides structure to question what needs to be questioned, to see the beauty in all your work, even the things that didn’t work out so well, and to reveal your heart’s deepest desires. This course is designed to give you peace in letting go, which is always just a new beginning.

In the comments, we’d love to hear:

What’s your process for getting closure and clarity during a transition season in your business or brand?

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Mmmmmm, the end of the year.

It arrives with a sense of both buoyancy (for me, that sounds like: snowflakes! Sara Bareilles and Ingrid Michaelson singing “Winter Song”! those peanut butter balls dipped in chocolate that people from Ohio call Buckeyes!) and of contemplation. The earth is tucked in under a bed of snow (at least in my part of the world), the days are shorter and darker, and here in the Walla Walla Valley (home of The Voice Bureau), we’re lucky if the lavender-y grey opalescent sky gets spangled with sun once in a while.

Looking Out by Ashley Campbell PhotographyThis is an important time of year for all business owners. Whether you’re a retailer doing end of the year inventory, a consultant sending out reminders for open client invoices, or an artist cleaning out her studio to make space for the new year’s creative work, I think most Voice Bureau readers would agree: that’s not even the half of it.

What our readers and clients tend to be interested in is something much bigger than blueprints, checklists, and best practices for wrapping up a fiscal year.

We’re wanting something deeper. We seek the profound, especially when the profound comes with a sense of gorgeous clarity.

My Collaborative Partner Tami and I have been having lots of these big, seeking, open-ended conversations lately. We’ve been taking a thoughtful inventory of what we created this year, of the clients whose needs and preferences best aligned with the way we best deliver, and of whether (and how) we met our goals for meaningful collaborative and independent work.

We have a lot to be thankful for. And we still have a lot of reflection and consideration to do. We’re still combing through and cataloguing the ease points and the stress points of this past year of business (and of life), and noticing what we wouldn’t repeat, had we a do-over. And of course, naming and celebrating what we’ll take with us into next year, not only because it worked, but because it resonated (with YOU and with us), and because it points to the sweet spot we are both perpetually seeking.

So when Tami brought me the idea for a clean and simple, end-of-the-year Voice Bureau course that would help our readership sort through what worked well (and what didn’t work so well) for them in 2013, I knew both the concept and the timing were right.

If you’d like to join Tami and me in this first-of-its-kind course — no heavy-lifting, we promise — to do the work of bringing closure to 2013 and coming to clarity on 2014, CLICK HERE. We start before Christmas. It’s no-stress, all ingenuity. We think you’ll like it.

(Image credit.)

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Voice Notes is a regular Voice Bureau special feature, in which we take our readers behind the scenes of an online brand presence we want to learn from — and into the professional life, creative lifestyle, and personal gestalt of a brand creator we admire and appreciate. Through a host of evocative questions and sentence starters, our goal is to portray the idiosyncratic, private approaches behind doing one’s excellent work in the world. (Abby’s note: I think of these Voice Notes Q&As as Paris Review-style author interviews. I hope you enjoy reading our contributors’ responses as much as we enjoy asking the questions.)

Abby (Chief Voice Bureau Officer) says:

Gini Martinez, Founder of Rock What’s Yours

→Connect with her at GiniMartinez.com. Also find her on: Twitter; Facebook; Pinterest; Google+

Official Dossier

How do you like to introduce yourself, professionally? How do you want to be known?

Gini Martinez is an embodiment teacherI’m an Embodiment Teacher. I teach people how to consciously inhabit their body to be more grounded, centered, and agile for improved presence, performance, and longevity.

How long have you been in business for yourself, in total years?

I’ve been in business for myself for more than 15 years.

What’s an important difference between you and other brands who offer something similar (AKA your clients’ other alternatives)?

I bring a balanced blend of no-nonsense and empathetic warrior to my teaching.

What would we typically find you doing at 10:15 AM on a Tuesday morning? How about at 4:30 PM on a Friday afternoon? We want the real deal here, not a gussied-up version of events. ;)

Either working via video conference with a client or writing. (I do my best writing before noon.)

Most recently, you’ll find me having an end-of-the-week cocktail — it’s 5:00 somewhere — and playing Bananagrams with my 10-year old.

Where in the world do you live? And why?

I live in the Los Angeles area. While I’ve lived in a variety states over my lifetime, I was born a SoCal girl and married a SoCal boy. It will always be home to us.

Show Us Your Voice Values 

MY TOP 3-5 VOICE VALUES ARE:

Power, Depth, Accuracy

(Abby’s Note: Discover your own Voice Values when you subscribe to The Voice Bureau’s Insider Stuff e-letter. Look for the sign-up box in the upper righthand corner of the site.)

Which of your Voice Values made you say, Oh, duh. Of course that’s me. And why?

Power & Depth were obvious. They describe my person as well as the work I teach and the results it provides.

Any Voice Values that totally surprised you in showing up? As in, you really didn’t see that one coming?

Accuracy surprised me, but immediately made sense. I’m a mother of three boys and I don’t allow them to make broad, sweeping statements about each other during arguments. I push them to be focused and accurate in their assessment of one another as that supports constructive communication and problem solving.

Choose one or two of your Voice Values & tell us how you can see these showing up in the way you communicate with readers/clients/customers, or the way you run your business

Continuing with Accuracy, I make a point to question statements clients make such as: “My body is falling apart!” Is your body really falling apart? (HINT: No.) Hyperbole leads to overwhelming feelings of impotency. (Um, hello, Power.)

Do you notice that your especially Right People clients seem to be drawn by one of your Voice Values, in particular? How can you tell?

Yes, Depth. When you’re willing to go deep, you’re also willing to take responsibility for yourself. Power can be an attractive characteristic, but can just as easily attract a person who’s looking to be told what to do by someone who exudes a Power value, as opposed to being emPowered by them. My especially Right People want the latter.

Tell us briefly about a product, service, or offer you’d like to share with The Voice Bureau’s readers. How can you see your Voice Values playing out in this offer, either in how you created it or in how you’re presenting it?

My foundational virtual embodiment class Embodiment 101: Consciously Engage Your Mind to Control Your Body expresses Power is directly in the title, while Depth is slightly more implied as your mind is an internal (deep) part of your being.

The content brings Accuracy into play because I present scientific research to support the work, as well as provide opportunities for clients to develop a more Accurate sense of what’s going on inside their body by improving self-awareness around their postural and movement habits.

Personal

What 3 words best describe your lifestyle?

Evidence of Gini Martinez's No Jackassery policy for life & embodiment.Jackassery-free. (Abby’s Note: See Gini’s desktop background, at left.) Playful. Family-centric.

Finish this sentence: I can never get enough . . .

black pepper.

The iPhone app I wouldn’t want to live without is

Dictionary app. Must. get. just. the. right. word.

Process & Atmospherics

Tell us about your creative process in your business. What does it look like?

When I’m creating something, you’ll find me doing one or both of the following:

  • sitting alone in complete silence
  • walking in circles and talking to myself

How do you get yourself creatively unblocked, if/when you ever are?

By doing anything else. Walking away from the project.

Give us your faves.

Music to work or groove by: George Michael’s Listen Without Prejudice album
Non-business related Twitter account to follow : @ErinsCafe
Pet to have within arm’s reach: Roxy, our German Shepherd
Snack to keep you fueled: homemade protein bars
Your other favorite thing: Speakeasy with Paul F. Tompkins.

Branding & Biz Dev

What iteration of your website/business/brand are we looking at? (If you can remember!)

This is the only iteration of Rock What’s Yours. Previously I owned a brick-and-mortar Pilates studio called Pilate Your Body.

How long did you operate your business before you felt you’d really hit your stride?

My business is teaching and I’d say it took 10+ years to sense fully what it’s like to own my teaching instead of regurgitating the work of others.

What does empathy in marketing mean to you?

Not preying on collective fear. When I owned my Pilates studio, initially I found marketing to be a challenge because I did not want to lure people (read: women) with the promise of “flat abs.” Flat abs may be your jam, but I feel there’s a more respectful manner with which to engage you.

Why are you on social m-dia? How do you use it?

I was born social. I use different platforms of SM in different ways. Facebook, Pinterest, and G+ are exclusively for business — engaging both current and potential clients. Instagram is purely personal. Twitter is what I’d consider my SM home and I use it for both business and personal engagement. I have 3 criteria for following someone on Twitter. They must be at least one, but more often a combination of:

  • smart
  • entertaining
  • informative

I don’t automatically follow back and am comfortable unfollowing someone to keep my Tweet stream personally satisfying.

What’s the one system or process you’ve implemented in your business that you’re proud of?

Seasonality. I have 3 boys in school and my husband is a teacher, so our schedule evolves throughout the school year. I’ve created a schedule that honors those changes to ensure both a rewarding business and satisfying personal life.

Who’s your secret business mentor or inspiration, or two, or three? What do you appreciate about these brands?

My mother and father. During my formative years, my parents owned a Tupperware distributorship. I had the opportunity to witness as well as work in the day-to-day operations of their warehouse and front office and also the training center, which my mom ran exclusively. After my mother was promoted to the corporate level, my father opened a cinnamon roll shop franchise and I worked each week with him, baking and serving customers. Following my college years, my mom went on to open direct-selling markets for multi-million dollar companies throughout the world.

The best lessons I learned from them are:

  • attention to detail regarding your product
  • being genuinely of service
  • the value of an encouraging word or simple acknowledgment for a colleague, employee or customer

What’s your next big business or branding challenge?

I don’t perceive my business as a series of challenges. For myself, it’s easy to fall into the trap of thinking success is just over that challenge mountain, only to feel I’ve been set back when the next challenge presents itself. (And it most certainly will present itself.) Instead, I challenge myself every day to do and be better so that each day becomes another link in the chain of continuous successes. This approach enables me to smooth out unforeseen kinks with greater grace and ease.

What’s your best advice for other smart people who’d like to do something like what you’re doing?

Just do it. You can read a million books or blogs on how to do it or how not to do it, but that’s all irrelevant if you aren’t actually doing it. And what you’ll find is that if you simply pay attention to what you’re doing, you’ll figure out all the things that need to be adjusted, modified, or improved without having to entertain someone else’s jackassery.

Right People Rules 

Give us one or two traits you really appreciate or value about your Right People readers and clients. What makes this type of person such a good fit for the way you deliver value?

I love that they value the concept that “everything is connected.” This (not always obviously) applies to bones, muscles, and joints, but they also appreciate the macro holistic view that what we do in one area of our lives impacts all the others, for better or worse. As a result, they’re motivated to take action as well as responsibility for their results.

Give us one or two of your “Uh-Oh” Client red flags. As in, if a prospective client says or does this, and you know it’s not going to be a good fit.

If they say, “I want someone to tell me what to do” or “I want someone to fix me.” Those statements indicate they aren’t a good fit . . . at the moment.

What, secretly (up until now), is your favorite thing to do for a client?

Make them laugh. The content they’re learning is more likely to stick if they’re having fun. Also, who doesn’t like to laugh?

What’s the best compliment you’ve ever gotten from a client?

“You are one of the most grounded and sane persons in my life.”

What sorts of joint venture or collaborative opportunities are you open to in the foreseeable future? What sorts of people or businesses are you looking to link up with?

I’ve recently been collaborating with a couple of holistic nutritional counselors to provide more comprehensive services to our clients. Our work naturally supports and complements each other. It’s a great fit!

In the comments, we’d love for you to:

Tell us what embodying your business or brand feels like for you. What really resonated in this Q&A with Gini? We’d both love to hear from you.

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Oh, my fellow INFJs, wouldn’t we like the answer to this question?

Introducing INFJ business, a 6-week online course to help you create & lead from your strengthsWe know the answer isn’t necessarily easy, but we hope it may be simple. We INFJs tend to overcomplicate things. That’s not said to down-talk us, or to limit what’s within our nature. But if you ask an INFJ, she’ll tell you: yep, she’s wired for depth.

We’re into nuance, complexity, hidden meaning. We seek peace and purpose. We crave wholeness, unity, and gentle direction — and we’re so excellent at making space for others in our world to have just that.

We treasure our clients and know just how to make them feel special and seen. We build beautiful businesses that turn heads with gorgeous, sensitive design, or drop jaws with poignant, just-right writing. We craft programs and services that arrive in our Right People’s Inboxes like gifts.

We’re writers, creatives, counselors and coaches and therapists, mentors and advocates and advisors, healers, and makers of all sorts.

All of this doing is exhausting. Rewarding. And exhausting.

And so we are looking for a more peaceful way to be in the world. But it’s got to be powerful, too.

INFJs love excellence, have a hard time settling, are ever in pursuit of something.

We’re oriented toward the future, but we have to live in the present. Our feet are always finding their way to the next best path — we love the journey.

We love connection — especially, sometimes, on social media — but it drains us, too. (It’s because we’re better at giving than receiving.)

We secretly think ourselves selfish, but no one we know — even our intimate companions and partners — would describe us this way. We have a rich inner world that begs to be expressed, and yet we also go to great lengths to hide some of our most potent truths from other people.

We desire to live and work and lead from an authentic place, but because we have so much natural empathy, we tend to over-identify with others, thus rendering us less authentic than we want to be.

We love the paradoxes. We wouldn’t want to live life without them.

Overextended. Overcommitted. Overworked (by our own hand).

Also: full of grace. Full of wonder. Open to learning.

We’re business owners. We’re brand creators. We’re ready to show up.

We believe in crafting our work in the world according to best business practices (beacuse our “J” loves rules, and wants to do things “right”), and yet — we feel stirred to do things differently.

Perhaps there IS a way to be a more effective, more relaxed, more authentic INFJ business owner.

My fellow INFJs, this new course I’ve created is for you. It’s for me, too.

It’s 6-weeks, content-rich, yet relatively low-impact (it is the end of the year, after all.) $97 USD.

Click here for all the details. I hope you’ll join us.

In the comments, I’d love to hear:

Are you an INFJ? How does your Introverted/Intuitive/Feeling/Judging nature show up in your business?

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how to write a home page like a great front porch

This is an installment of The Voice Bureau’s blog post series on Writing Your Smart, Empathetic Website. This series is written with active and aspiring brand creators in mind — those of you who know that your website should be your business’s hardest working “salesperson” — and want to make that more of a reality. Click here to visit the intro to this series, and to find links to all the other installments.

A huge, cool, graciously-appointed wraparound front porch was the stuff of my childhood dreams.

Rather Anne of Green Gables-esque, I know. I longed for adulthood, when yea, verily, I could procure myself a home with such a porch, and thus begin a halcyon 50+ years of casual entertaining, reading late into the night underneath a blanket on a porch glider, and spying on the neighborhood.

Are you a front porch person? Do you like to keep an eye out for neighbors and passers-by, watch the comings and goings of daily delivery trucks, and take in the changing colors of the neighborhood as one season turns into the next?

When it comes to your online home — AKA your website — it pays for every business owner to embrace front porch living.

Door color, stylized address numbers, wreath, porch swing, retro glider, boxwood topiaries flanking the threshold?

Here’s how your home page is like a great front porch. But first, trend cycles.

Web design and layouts go through trend cycles, just like anything. When I first brought my solo-owned business online (back in 2006), it was the Age of the Blog, and it was popular to have your blog landing page BE your home page. No formal home page copy per se, just your freshest writing out front, with a nice header, nav menu, and sidebar to orient people. I bucked that trend and went with a traditional home page for my brick and mortar boutique.

Seven years later (it’s now 2013, for those of you who are counting), blog-as-landing page feels a little passé in the realm of Serious Business (even among solo-owned or very tiny Serious Businesses with a highly personal point of view). It’s not that leading with your blog is wrong (or even amateurish), it’s just that it puts enormous pressure on you, the brand creator, to publish great stuff frequently. And when your latest piece is something that isn’t the most apt reflection of your Value Proposition, you run the risk of confusing site visitors as to what you’re about. Too, it requires your other home page elements to work even harder in terms of communicating what you’re about, while remaining all the simpler, visually, because you’ve already got a blog post going on.

Most of the time, when I get a vote, I advocate for my clients to have a traditional Home page for their business website — one that clearly showcases what the business offers, who the offer is for, who’s behind the offer (if they want to be a visible part of the brand), and how this brand’s solution is the very best for its Right Person.

That’s not asking for much, right?

So back to our front porch metaphor.

A great front porch helps sell a home (ask any realtor). It helps establish curb appeal. It suggests a gathering place — guests to be welcomed, holidays to be prepared for — and homecomings to be had. The front porch starts the conversation — the one the potential buyer is having in her head that goes like this: Oh. OH. I think this might be The One.

Likewise, as a business owner, you have the opportunity to put your brand’s best foot forward, visually, energetically, and situationally speaking. So let’s do it!

Here’s a round-up of important features that every great home page and front porch needs. Take note and see where you could clean up, cozy up, or customize your website’s curb appeal —

Every great home page needs . . . a WORD COUNT LIMIT.

When budgeting for client web copy, we (at The Voice Bureau) allow about 50-300 words for home page copy. (50-150 is often best, for a site on which you don’t want to have to scroll, scroll, scroll).

(This is just like how every great front porch needs to be pared of tchotchkes. Too much going on right when your guests “land” creates a sense of unease, confusion, and disarray. Exactly how you don’t want your site visitors to feel when they land on your site.)

Every great home page needs . . . a POINT OF VIEW.

In business, your Point of View is your differentiator (or Unique Selling Position). It’s what makes YOU and your product or service the best choice for your Right Person. Your point of view must be allowed a chance to be seen and heard. It shouldn’t have to compete with a lot of other signals. A brand without a clear differentiator runs the risk of becoming a magpie brand — a little bit of this, a little bit of that, a shiny object here, a razzle-dazzle here.

(This is just like how every great front porch needs a stylistic point of view, preferably one that complements the architecture of the rest of the structure. What does a point-of-viewless front porch look like? Oh, you know, it’s the one sporting the Americana tin star, the nylon Bambi flag, the pink flamingos in the flower beds, AND French lavender in pots.)

Every great home page needs . . . to be USER FRIENDLY.

A user friendly home page is one with clear and simple navigation. Seven choices, maybe, in the main nav — NOT seventeen (and yes, multi-tiered nav menus, I’m looking at you). A definite Call to Action, so your site visitors know what you want them to do next. Tell them where they should go. And don’t be coy about it.

(This is just like how every great front porch needs to be user friendly — clear walkways, an accessible mailbox, safe steps and railings. Come on, people. Treat your visitors right!)

And finally, every great home page needs . . . a SENSE OF HOSPITALITY.

Don’t use the word ‘Welcome!’ but DO convey that you’re ready for who is likely to turn up (your Right Person site visitor, of course!). Convey HOW you share their point of view, and do it efficiently. Lightly. Without grasping. Do not barrage your site visitors with a bulleted list of “symptoms,” feelings, or self-identifiers. You don’t have to get very far into their heads — in an obvious, hey!-look-at-what-I’m-doing-here! way — on the Home page. But you DO have to connect. And offer the makings of a promising relationship.

(I’m afraid to think about what the front porch version of this point might look like. A bullet-pointed family credo hanging beside the door bell that all visitors “must” adhere to or be banished? Provocative political signs plastered on every available surface square inch?) You know what to do. Be the person you want to be in your brand, right on your brand’s “front porch.” Don’t be that guy.

Thinking of your home page like a great front porch is the first step to seeing how your site visitors — who aren’t invested in your business like you are — will experience it. It’s the most empathetic way to approach the design and writing of a page where hopefully, your site visitors won’t linger too long, because they’ll be ready to click on through and learn more.

In the comments, I’d love to hear:

What helps YOU experience a home page like a great front porch — one you’re eager to step up on to, because you can’t wait to get through the door and see more of what’s inside? What’s enticing or impactful for YOU on a home page?

(Image credit.)

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